Account Manager
Account Manager
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$ 95000 - 125000
1 Vacancy
Job Description
About Gusto
Gusto is a modern online people platform that helps small businesses take care of their teams. On top of fullservice payroll Gusto offers health insurance 401(k)s expert HR and team management tools. Today Gusto offices in Denver San Francisco and New York serve more than 400000 businesses nationwide.
Our mission is to create a world where work empowers a better life and it starts right here at Gusto. Thats why were committed to building a collaborative and inclusive workplace both physically and virtually. Learn more about our Total Rewards philosophy.
We are looking for a strategic and resultsdriven Account Manager to own customer relationships maximize retention and drive account expansion within a dedicated Book of Business (BoB). This role requires a balance of Sales Customer Success and Account Management skills to ensure customers realize the full value of Gustos products while identifying new opportunities for growth.
Key Responsibilities:
Account Management & Customer Success
- Manage a dedicated BoB ensuring high engagement adoption and longterm customer satisfaction at scale.
- Build and nurture relationships to uncover crosssell and upsell opportunities.
- Guide customers through key moments that matter along our customer journey to maximize value realization drive expansion and proactively reduce churn.
- Leverage product insights and customer data to assess account health and drive proactive outreach.
Sales & Opportunity Identification
- Identify and execute on growth opportunities by addressing additional customer pain points with Gustos suite of products.
- Utilize a hunter and farmer approach to both maintain and expand customer relationships.
- Own outbound prospecting pitching and closing within existing accounts to drive revenue growth.
Prioritization & Agility
- Use datadriven insights to prioritize accounts ensuring focus on the highestimpact opportunities.
- React quickly to customer needs while maintaining a proactive strategic approach to retention and expansion.
- Align with internal teams to ensure customers receive bestinclass service and product solutions.
What Were Looking For:
- Proven experience in B2B SaaS Customer Success Account Management or Sales with a track record of driving retention and expansion revenue.
- Experience in managing a large book of business and operating at scale.
- Strong ability to analyze customer data assess account health and execute targeted outreach.
- Excellent relationship management and communication skills with a consultative customerfirst approach.
- Deep understanding of Gustos products and the ability to translate customer pain points into tailored solutions.
- A strategic mindset with the ability to prioritize adapt and execute in a fastpaced environment.
If youre passionate about driving customer success maximizing retention and uncovering growth opportunities wed love to hear from you!
Our cash compensation range for this role is $95000 to $125000 OTE in Denver Atlanta Phoenix and most remote locations. Remote locations will vary based on our geographical pay approach. Final offer amounts are determined by multiple factors including candidate location experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 23 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Required Experience:
Manager
Employment Type
Full Time
