Service Technician I
Service Technician I
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Job Description
Comfort starts with our 10000 team members across the globe who are transforming the power of comfort every day. Our employees have the power to change lives in our homes work and communities. We foster an inclusive environment while honoring a legacy built on family where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset and innovation propels us into the future youre ready to take your seat at LaZBoy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Summary:
The primary responsibility of this position is to ensure that all product leaving the Distribution Center meets or exceeds the company standards for quality comfort appearance and function by inspecting repairing adjusting or replacing defective components of our products.
Job Description:
KEY RESPONSIBILITIES (other duties as assigned):
Perform daily inspection of product test and deluxe products being released for delivery to consumers dealers or other distribution destinations.
Steam clean mend upholstery adjust repair or replace brackets connections mechanisms; regulate foam align seams or gathers to correct compression issues replace failed or missing parts testing operation of all mechanical electrical and power components for proper operation. Install aftermarket items to include swivels tall bases leg extensions and air mattresses.
Perform inshop touch up assembly on upholstered and case good products.
Assess and disposition products returned to the Distribution Center daily. Calculate repair parts and labor costs for claims against vendors or delivery providers. Order parts or perform the needed repairs adjustment or replacement of components to restore unit to original specifications and condition.
Order and maintain inventory of basic supply parts required for daily use. Perform product inspections and any component replacements as require by Quality Alerts issued. Perform those upholstery and wood repairs requiring a higher level of skill or experience in order to meet sensitive or expectations of high profile clients.
Provide weekly feedback to Quality team on both documented and reoccurring issues specific to the RDC.
Document quality issues as they occur daily and communicate to the Quality Manger at the respective plant.
SCOPE & IMPACT:
This position reduces cost of quality by increasing first time delivery completions increases number of satisfied customers and eliminates the need for costly repairs while also maintaining a higher percentage of inventory for sale. In addition provides a reliable source for feedback and input to manufacturing that allows for ongoing product quality improvements.
MINIMUM REQUIREMENTS:
High School Diploma/GED required or equivalent with 02 years of experience
PREFERRED REQUIREMENTS:
Journeyman certification preferred or Vocational/technical training
Knowledge of upholstery and wood products
SUPERVISORY RESPONSIBILITIES: none
PHYSICAL DEMANDS/WORK ENVIRONMENT: Nearly continuous standing often repetitive hand motions walking bending stooping kneeling squatting crouching balancing and lifting over 50 lbs. Subject to noise and a variety of physical conditions such as proximity to moving parts moving vehicles electrical current working on scaffolding in high places and exposure to high heat or chemicals. Will use power tools and be exposed to lacquer and solvents.
CORE ATTRIBUTES:
Communicate Transparently
Lead the Team
Impact and Influence
Deliver Results
Coach and Develop
At LaZBoy we are committed to fostering an environment in which all employees feel valued included and empowered to do their best work and bring great ideas to the table. We understand that our employees diverse backgrounds experiences perspectives and viewpoints add value to our ability to create and deliver the best possible service quality products and is of upmost importance as we work together to Build Something Amazing.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the incumbent for this job. Duties responsibilities and activities may change at any time with or without notice.
Weekly Hours:
40Work Shift:
At LaZBoy Incorporated were an equal opportunity employer. We understand that our employees diverse backgrounds experiences perspectives and viewpoints add value to our ability to create and deliver the best possible service quality products and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status.
We are committed to fostering an environment in which all employees feel valued included and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability you may request a reasonable accommodations by emailing our recruiting team at or by calling.
Required Experience:
IC
Employment Type
Full-Time
