Call Center Operator- Per Diem

Partners Healthcare is an integrated health care system founded by Brigham and Womens Hospital and Massachusetts General Hospital that offers patients a continuum of coordinated and highquality care. In addition to its two academic medical centers Partners system includes community and specialty hospitals a managed care organization a physician network community health centers home health and longterm care services and other health care entities. Partners HealthCare is committed to patient care research teaching and service to the community. Partners is one of the nations leading biomedical research organizations and is a principal teaching affiliate of Harvard Medical School. Partners HealthCare is a nonprofit organization. We have opportunities in Finance Information Systems Human Resources and many other areas that work behind the scenes in support of the Partners mission.

All Partners Healthcare employees use the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.

Responsibilities:

Partners HealthCare Inc is looking for a per diem Call Center Operator located at Massachusetts General Hospital.

It is the goal of this 24/7 multifunctional Call Center to provide exemplary service and customer care to every caller.

The position includes such responsibilities as:

Handling 300500 incoming and outgoing calls per shift in an expedient efficient and courteous manner using the prescribed phraseology.
Processing calls for the Main Listed Number Patient Information Paging and Answering Service.
Responding to requests to page staff members as well as retrieval of executed pages.
Changing the current paging status as requested by the holder of the pager.
Maintaining the ability to multitask and toggle between multiple screens seamlessly.
Knowledge of various Codes and their procedures. These Codes include: medical fire internal and external disasters and safety emergencies often of a life threatening nature.
Responding to all telephone inquiries for patient information which may include handling confidential information.
Responding to requests from staff regarding department oncall schedules.
Handling answering service calls in an efficient and courteous manner using prescribed guidelines.
Understanding when to escalate any unusual or difficult problems with callers telephones paging system or answering service to the supervisor.
All other duties and responsibilities as assigned.HS diploma or equivalent type 35 wpm knowledge of Windows applications
Phonebased customer service and/or call center experience required; hospital/medical environment preferred
Knowledge of medical terminology preferred
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills perspectives and ideas we choose to lead. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law.