Communications Specialist

Vacancy: Western Cape Communications Specialist Fidelity Services Group (all brands)

Location: Cape Town

Reporting to: Fidelity Services Group Head of Group Marketing and Communications

Overall purpose of the job communications:

• Influence stakeholder behaviour in support of the brand vision and business priorities through effective and timely external communications and reputation management to build trust and credibility
• Ensure that perception of thought leadership and good corporate citizenship is maintained through positive PR change behaviour attitudes and opinions
• Craft design and execute regional communications plans aligned to marketing for the respective regions
• The incumbent will source and distribute good news stories new products suburb and/or market specific information general communications and alerts via various mediums to customers the media and other interested parties
• Develop and distribute communication material via appropriate platforms email social SMS digital creation (experience with CANVA advantageous) etc.

Main duties:

• Coordinate all above and below the line marketing and communications activities in locations of responsibility ensure share of voice in the regions
• In alignment with the national marketing and communications strategy plan and implement promotional campaigns
• Ensure regular reporting on success of regional communications activities
• Ensure a consistent brand experience at all touchpoints
• Manage and work closely with PR agency to increase share of voice reporting best practices and insights
• Build on media relations
• Media monitoring
• Collaborate with the business on PR and marketing regional specific plans
• Assisting with crisis communication planning to ensure timely and effective responses to potential issues.
• Investigate appropriate communication platforms utilised by communities cities or on a national basis for distribution of communications
• Identify suburb specific communication tools and partner with community leaders to utilise tools to communicate key messages that ultimately drives customer awareness of the brand our activities and capabilities
• Segment customer base to appropriately define target audiences for optimal relevance of communication
• Grow awareness liking and consideration for the Fidelity brand in the region through consistent messaging relevant positioning and positive communications initiatives
• Formulate communications policies that aid in representing the organisation to customers stakeholders
• Manage distribute and analyse customer satisfaction surveys
• Take on additional communication projects as required
• Compile relevant and accurate internal communications
• Develop deliver and manage regular social media and WhatsApp collateral to grow both brand awareness and brand positioning

Minimum qualification and experience:

• Bdegree in Communications minimum criteria
• Minimum 7 years as a corporate Communications Specialist
• Agency experience advantageous

Skills/Abilities:

• Good written and oral communicator
• Ability to establish and maintain internal networks organisational agility
• Good time management
• Customer focus
• Highly motivated individual
• Works well under pressure
• Attention to detail
• Ability to work alone
• Project management
  
  

We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Whilst black female candidates will be given priority as per our transformation policy subject to the above criteria.

Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.

Should you not be contacted regarding this position within 10 working days from the closing date please regard your application as unsuccessful.