ES FOP Finance Support Analyst 1
ES FOP Finance Support Analyst 1
Posted on :
09-04-2025
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1 Vacancy
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Job Description
ES FOP Finance Support Analyst 1
KEY EXPECTED ACHIEVEMENTSIncident Management: Urgency identification and priority validation are done technical and functional analysis is provided solutions are delivered to users potential workarounds are communicated incident status is updated to users.Service Request handling: Standard requests are taken into account processing is carried out or forwarded to the relevant contributor status updates are provided to users and requests are continued until closure.Change Management: Participation in the change management processProblem Management: Participation in the analysis of root causes of incidentsMonitoring/Observability: Monitoring systems set up by the build and/or infrastructure teams are utilized alerts are taken into account and potential impacts on users are communicated to relevant contributors. Incidents based on monitoring detections are triggered and tackled.Continuous Improvement: Feedback is provided to the development teams regarding potential improvements identified by users or the support engineer. Participation to the continuous improvement of the team.Knowledge Management: Lessons learned from activities are ensured to be documented and shared.Service Level Management: the performance management system is understood and alerts on cases of issues are set.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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