Field Service Engineer - High Vacuum Equipment
Field Service Engineer - High Vacuum Equipment
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Job Description
NO VISA SPONSORSHIPS AVAILABLE AT THIS TIME.
Job Type: Fulltime Direct Hire
Location: Remote can be based out ofAZ OR ID ID OH TX or NY.
Pay: $38.00 $43.00 per hour DOE
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
The Mission of a Field Service Engineer is to install modify and service complex semiconductor industry high vacuum equipment and systems as well as evaluate troubleshoot and resolve design issues related to such installations and servicing of Company products at all types of customer field sites as well as provides a wide range of basictoadvanced technical assistance to customers and fellow employees to ensure the accomplishment of scheduled work assignments and customer satisfaction by performing the following duties. In addition part of your mission is to secure that the business operates in line with the Company goals.
What youll do
- Working from engineering drawings schematics and technical manuals performs handson field service duties at customer sites i.e. onsite installations of systems upgrades and retrofits; diagnosis preventative maintenance and repairs of complex electronic and mechanical systems; debugging; etc. Working from final process results on customer product can provide basictoadvanced equipment troubleshooting; identification of equipment or process problems as well as provide operational maintenance and proper use training to customers and fellow employees on equipment.
- May recommend to customer fellow employees and factory personnel equipment modifications or improvements to methods and/or maintenance schedules to enhance the operation and performance of the equipment.
- In a timely manner submits all necessary documentation i.e. timesheets; expense reports; weekly update field service reports; etc. as dictated via company policies procedures and practices. Adheres strictly to guidelines and instructions issued by management.
- Maintains technical proficiency and troubleshooting skills in order to be thoroughly knowledgeable in and capable of correcting problems concerned with the electronic electrical pneumatic mechanical assembly drive mechanism and software systems for all equipment. As required may be instructed to take continuing education courses seminars and inhouse/OJT.
- Takes an active role in information training of lessexperienced field service engineers.
- Act as key link to customer satisfaction by handling a wide variety of customer service problems i.e. orders or complaints for installation failures investigations in service solicitation of additional service etc. in a manner which will enhance service and equipment reputation as well as develop and maintain a high level of customer satisfaction and improved customer relations.
This position is not eligible for visa sponsorship.
Equal opportunities and Social Governance
WGNSTAR is an Equal Opportunity Employer drug free workplace and complies with ADA regulations as applicable.
WGNSTAR places an immense emphasis on equal employment encourages diversity in the workplace and applies an opendoor policy for inclusion of all employees. Our diversity program encourages people from any gender background ethnicity culture education and experience to join the company and more importantly build a career through employee development.
Through our Global wellness programs WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations we support individual and group sponsorships for local sports and those that are vulnerable in society.
Required Experience:
Senior IC
Employment Type
Full-Time
