Bwpo Practice Coordinator 40 Hours Days Bwh - Family Care Associates
Bwpo Practice Coordinator 40 Hours Days Bwh - Family Care Associates
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1 Vacancy
Job Description
GENERAL SUMMARY/ OVERVIEW STATEMENT:
The Practice Coordinator is responsible for the efficient flow of the operational aspects of patient care in the Family Care Associates practice at Brigham and Womens Faulkner Hospital reporting directly to the Practice Manager for Brigham and Womens Primary Physicians. This position will oversee day today practice operations and nonclinical staff managing and improving functions of patient flow appointment management registration patient interface with phone systems cash collection and reconciliation charge entry medical records and inventory control. This position will provide coverage for staff vacancies as needed. Serves as an immediate resource for patients/customers intervening with complaints . Works independently solving issues in a timely manner. Interact with individuals at all levels of the department and the organization. In conjunction with the Practice Manager and Medical Director creates an effective management team with a focus on quality patient service satisfaction quality management and efficient costeffective operations
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1. Operations Responsibilities
Ensure efficiency and productivity with respect to administrative functions of the front desk staff. Allocates staff through constant monitoring of daily activity; assigns specific individuals to necessary tasks and sets priorities.
In conjunction with Practice Manager conducts the selection of front desk staff performing annual evaluations and disciplinary action steps. Communicates with Practice Manager on Human Resource issues.
Monitor accuracy of registration scheduling and confirmation (billing) functions for outpatient services. Assists with training and orientation with respect to these functions. Make recommendations for improvements/enhancements to registration procedures. Conducts audits to ensure proper registration and confirmation procedures are taking place.
Triage patient complaints for the department working with appropriate personnel and resolving issues
Identify problems with the automated phone message system in meeting patients needs and identifies potential improvements to better serve phone access for patients.
Oversee schedule templates for all clinic physicians including cancellations changes etc. Monitors physicians schedules daily for early detection of access issues or errors in booking. Makes recommendations to physicians for adapting their schedules to improve patient access.
Responsible for gathering data and reports on registrations scheduling matters billing and confirmations for presentation to the Practice Manager as needed.
Development and training of front end operations/processes to improve quality of patient experience. Identifies quality issues.
Demonstrates excellent discretion and judgment needed to act independently with decisionmaking responsibilities. Must be able to problemsolve independently and provide communication to the Practice Manager.
Manages telephone services according to departmental standards and hospital service standards.
Oversees ordering all necessary supplies and equipment for the practice to insure the availability prior to their arrival.
Maintains patient confidentiality according to hospital standards.
Assures compliance with BWH BWPO JCAHO CLIA state and federal regulations.
All other duties as assigned. Crosscoverage as necessary.
2.Human Resource Responsibilities
Demonstrates knowledge of and oversees implementation of administrative and employee policies.
Responsible for orientation and training of new staff for the front desk and telephone operators.
Assesses employee performance completing timely employee evaluations and providing counseling regarding performance attendance etc.
Delegate duties to others in the department based on skills and workload.
Conducts staff meetings/huddles to keep employees informed.
Authorizes and monitors vacation requests changes in work or lunch schedules arranging for coverage as necessary.
Assures appropriate staffing and phone coverage to meet all needs. Assists with or provides coverage when staffing levels are not sufficient.
3. Office Management
Oversees maintenance of office equipment and supply inventory.
Coordinates office maintenance and repairs.
4. Other General Responsibilities
Participates and leads special projects as assigned by the Practice Manager maintains flexibility regarding workload and the needs of the department.
Acts as intermediary between physicians and staff.
QUALIFICATIONS:
Bachelors degree preferred. One to two years experience in the clinical delivery of health care services and/or customer service experience preferred. Prior supervisory experience required. Must have thorough understanding of billing charges and knowledge of medical terminology. Must have excellent verbal and written communication skills. Must have excellent interpersonal skills and be able to work professionally with many different levels of personnel and physicians. Must have excellent organizational skills.
SKILLS/ ABILITIES/ COMPETENCIES REQUIRED:
Demonstrated ability in project management and project implementation
Excellent organizational analytical timemanagement and problemsolving skills
Attend quarterly meetings work with budget and development and revenue cycle
Excellent written and verbal communication skills
Ability to communicate effectively with a socially diverse patient population visiting their physicians for conditions that may be life threatening coping with anxiety and stress created in such situations.
Must understand and function effectively in a fastpaced challenging environment and communicate well with a large group of physicians.
Proficiency with computers including word processing excel presentations and data entry.
Customer Service skills.
Excellent interpersonal and team skills.
Solid knowledge of CPT and ICD10 coding.
Ability to handle sensitive issues/information and employee relations in a positive and fair manner.
Ability to provide clear direction inspire and motivate staff to foster strong productivity.
Bilingual in Spanish
WORKING CONDITIONS:
Hospital based ambulatory clinic.
SUPERVISORY RESPONSIBILITY
Approximately 4FTEs. May vary with the needs of the practice. Fill in when/where necessary due to absences.
FISCAL RESPONSIBILITY:
Responsible for daily oversight of copayment and cash collection in adherence with department policies and procedures. This includes daily oversight of reconciliation and deposits. May need to perform these responsibilities when shortstaffed.
Brigham and Womens Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race sex color religion national origin sexual orientation protected veteran status or on the basis of disability.
Required Experience:
IC
Employment Type
Full-Time
