ServiceNow Administrator Developer - Hybrid
ServiceNow Administrator Developer - Hybrid
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Job Description
Central 1 cooperatively empowers credit unions and other financial institutions to deliver banking choice to Canadians. Central 1 provides critical services at scale to enable a thriving credit union system. We do this by collaborating with our clients developing strategies products and services to support the financial wellbeing of their more than 5 million diverse customers in communities across Canada. For more information visit www.central1.
What we offer:
- Worklife flexibility
- Hybrid workenvironment
- One time allowance to set up your office for remote first employees
- Variable annual incentive plan
- Generous annual vacation allotment
- Topnotch flexible benefits planincluding family building and gender affirmation
- Retirement Plan matched contributions at 6
- Access toa learning platform and educational assistancesupport
- Access to a virtual wellness platform
- Career development opportunities
- Wellness Flex Fund to support personal interest and activities
- Day off to volunteer in your community andother paid time off options
- Corporate discounts
*subject to employment agreement
Job Summary:
As a ServiceNowDeveloper you will be the main point of contact for providing administration support troubleshooting handling change requests and developing and implementing technical solutions on the platform
What youll be doing:
Ensuring all incidents are triaged responded to and resolved by following established guidelines and updating the appropriate stakeholders on the status of incidents
Troubleshooting and resolving complex infrastructure incidents and system disruptions
Support the platform by diagnosing and fixing issues as well as coming up with ways to improve it
Ensure the platform is working optimally which includes maintenance and repair of it
Developing and implementing complex system and applicationlevel monitoring tools
Evaluation of current processes and process improvement
Developing solutions to improve system performance management and monitoring.
Contribute to peer design reviews for proposed new solutions.
Work collaboratively with development systems or infrastructure resources on new solutions.
Making presentations regarding new directions for technologies
Providing technical guidance to more junior staff in the resolution of application and infrastructure issues
Contributing and maintaining Architectural documentation for ServiceNow
Maintaining current knowledge of Central 1s family of products application functionality and the highlevel architecture of Centrals hosting environment
Train endusers on changes to the platform.
Perform other duties as to deliver exceptional service and to support business goals.
What youll have:
University degree in computer science (or equivalent)
5 years experience with the ServiceNow platform
5 years relevant experience in a largescale IT environment developing and administering Platform/Software as a Service. (PaaS/SaaS).
Advanced knowledge and understanding of IT operations and ITSM processes
Strong understanding of infrastructure deployments web application and operating systems
Experience in scripting
Expertise in best practices related to infrastructure configuration and maintenance system administration and documentation.
Analytical problem solving organizational and time management skills.
Ability to communicate effectively both orally and in writing with technical teams and other coworkers work to schedules and
Adapt easily to changing priorities and business needs.
Ability to provide technical leadership and work on multiple projects with conflicting deadlines in a team environment.
Technical Knowledge:
5 years experience with the ServiceNow platform is .
5 years experience developing for operating and supporting Platform/Software as a Service (PaaS/SaaS) is
5 years experience in web application/services development is .
5 years experience in using SQL (MSSQL MySQL) is .
Experience with ITIL Incident Problem and Change Management (ITIL Certification/Training) is .
Strong scripting skills (JavaScript PowerShell) is .
Advanced knowledge of operating and supporting WebBased Applications is
Advanced knowledge of ITIL is
Knowledge of Active Directory is
Experience with Web Services REST APIs JSON is preferred.
Experience in Linux PHP jQuery Git Jenkins is preferred
Experience with business analysis and information gathering is preferred.
Experience with Web Services APIs Microservices (MuleSoft etc. is preferred
Experience with Cloud Architectures (Amazon Azure) is preferred.
Experience in monitoring/reporting tools (Cacti Nagios Dynatrace) is preferred
Knowledge of financial transactional services is preferred
Salary: $97541
The salary range representsthe job rate determined for the successful candidate who is fully competent in the role. The actual salary will vary depending on market conditions and relevant jobrelated factors such as knowledge skills qualifications experience and education/training.
#LIHybrid
Central 1 is an equal opportunity employer and committed to building an inclusive workforce by creating an environment where everyone feels like they belong and has the opportunity to be successful. We welcome all applicants to join our diverse workforce and we will provide an accessible candidate experience including but not limited to accommodations to interview sites and alternate formats upon request to our Recruitment team.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
