Senior Customer Success Manager Life Sciences
Senior Customer Success Manager Life Sciences
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1 Vacancy
Job Description
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data at the right time in the right format.
Our platform is powered by the largest most diverse health data network in the U.S. enabling data to be secure accessible and usable to inform better health decisions. Datavant is trusted by the worlds leading life sciences companies government agencies and those who deliver and pay for care.
By joining Datavant today youre stepping onto a highperforming valuesdriven team. Together were rising to the challenge of tackling some of healthcares most complex problems with technologyforward solutions. Datavanters bring a diversity of professional educational and life experiences to realize our bold vision for healthcare.
We are looking for an experienced relationship pro who thrives in an entrepreneurial environment. Given our SaaS business model and our focus on a land and expand strategy Customer Success is absolutely vital to our longterm profitability. We will not be successful unless our Pharma customers are receiving massive value from our solutions. As such we need an experienced relationship management executive who can drive success for our customers.
This role includes responsibilities for Customer Success outcomes (e.g. renewals account growth etc. and activities (e.g. support services adoption advocacy retention etc.. You will have the unique position of being at the center of the broader data healthcare ecosystem and will have a prime understanding of how best to leverage data linkage to support clinical and commercial use cases. We have the opportunity to create one of the most meaningful advances in healthcare and you will be instrumental in helping us achieve that goal!
You Will:
- Drive Customer Success outcomes by managing and growing our accounts
- Develop executivelevel understanding of Life Sciences industry and accounts through consultative thought partnership and strategic business reviews
- In partnership with sales support and identify growth opportunities across your portfolio
- Maintain and improve high customer renewal rates and reduce churn
- Influence future lifetime value through higher product adoption customer satisfaction and overall health scores
- Work closely and crossfunctionally with Sales Technical Solutions Product Data Science Engineering and Marketing to develop programs and solutions that establish expand and deepen customer relationships
- Innovate new ideas to drive productivity scalability and discovery of best practices as we 10x the number of customers in the next few years.
- Help create a companywide culture of customercentricity
What You Bring To The Table:
- Minimum 10 years of relevant experience with 5 years of focus on strategic healthcare customerfacing work
- Strong focus on learning and understanding the goals and strategies of our customers to provide consultative solutioning
- Ability to manage and influence through persuasion negotiation and consensus building
- Entrepreneurial selfsufficient and selfdriven approach
- Comfortable making decisions under uncertainty
- Thorough with attention to detail and a bias towards action
- Strong empathy for customers and passion to achieve revenue expansion & growth
- Analytical and processoriented mindset
- Strong understanding of value drivers in recurring revenue business models
- Robust project management and client management skills
- Enthusiastic and creative with the ability to inspire others
- Excellent communication and presentation skills and a commitment to maintain good internal and external relationships
- Passionate about building a business that transforms the healthcare industry
- Experience with sales and postsales (ideal but not required)
Bonus Points If:
- Application of RWD and RWE in the pharmaceutical and life sciences space
- Experience in formal or informal team management
- Design rollout and management of clinical development solutions
- Understanding of tokenization and HIPAA
#LIBC1
We are committed to building a diverse team of Datavanters who are all responsible for stewarding a highperformance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.
At Datavant our total rewards strategy powers a highgrowth highperformance health technology company that rewards our employees for transforming health care through creating industrydefining data logistics products and services.
The range posted is for a given job title which can include multiple levels. Individual rates for the same job title may differ based on their level responsibilities skills and experience for a specific job. This role is eligible for bonus/commission and the range below is inclusive of those targets.
To ensure the safety of patients and staff many of our clients require postoffer health screenings and proof and/or completion of various vaccinations such as the flu shot Tdap COVID19 etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a casebycase basis. Depending on the state in which you will be working exemptions may be available on the basis of disability medical contraindications to the vaccine or any of its components pregnancy or pregnancyrelated medical conditions and/or religion.
This job is not eligible for employment sponsorship.
Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.To learn more about our commitment please review our EEO Commitment Statement here. Know Your Rights explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay.
At the end of this application you will find a set of voluntary demographic questions. If you choose to respond your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses not individual ones. In fact we arent even able to see whether youve responded. Responding is entirely optional and will not affect your application or hiring process in any way.
Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment please contact us at. We will review your request for reasonable accommodation on a casebycase basis.
For more information about how we collect and use your data please review our .
Required Experience:
Manager
Employment Type
Full Time
