Customer Service Representative
Customer Service Representative
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
The Role:
Were hiring a Quotation Representative to join our multilingual Quotation team based in Coslada Madrid.
As a member of the Quote team you will be liaising with our customers to gather specific shipment requirements working with internal teams to create solutions and presenting the price and solution back to the customer. Full training will be provided.
What youll be doing:
Build and send to client the commercial offer (Quotation) in response to clients requests that have been assigned to him/her.
Handle all communication with the client with the aim of the correct understanding all of the specifications and requirements matching those requirements against logistical options.
Build the correct price in line with world courier contract / Tariff pricing and ensuring all customer discounts are adhered to.
Understands the request of the client and alert the direct manager if any custom requests can be supported vs. the standard products.
Work with Local Customer Service teams to understand any specific requests that may impact pricing so they can be quoted in advance.
Learn and use the available Quote tools.
Collaborate with all colleagues to maintain achieve a shared aim of supporting the customers as best as possible.
Monitor and organise own workload to ensure correct prioritization of quotes.
Work with Indoor Sales team to support new business customers with an efficient quotation process
Maintain sufficient Operation/use of World Courier I.T. systems; TMS OptiView OpStar OMNI Quote tool (regional and global)Learning portal and The Hub.
Build and maintain relationships with World Courier offices clients agents airlines handling agents and suppliers to support the quote process through efficient Internal Communications with the World Courier Network.
What your background should look like
Language requirements: English (Essential)
Good communication skills both verbally and written
Able to follow procedures instructions and able to provide relevant information on request
Ability to form part of a team and work independently
Strong team player able to work constructively with colleagues inside and outside of the department to ensure the best possible service is always provided to the client.
Selfmotivated and uses own initiative.
Remains calm under pressure and able to prioritize workload.
Flexible attitude for working shifts and lastminute coverage.
High attention to detail
Friendly polite dependable reliable and trustworthy
.
Whats in it for you:
Salary: 24000 per annum increasing twice during the year until you reach 26000 per annum
Annual Bonus Plan: 5
Excellent Employee Benefits:
25 days holiday allowance plus bank holidays.
Private Healthcare Insurance
Annual performancebased pay review
Annual Staff events
Career Progression Opportunities
A unique opportunity to work for a Global purpose led organization
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier de Espana S.A.Equal Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
Unclear Seniority
Employment Type
Full-Time
