Manager - Patient Access Services - ED

Manager Patient Access Services ED

Are you looking for a rewarding career with familyfriendly hours and topnotch benefitsWere looking for qualifiedcandidateslike you to join our Texas Health family.

• Work location: Texas Health Denton
• Core work hours: Monday Friday; 8:00a5:00p

Texas Health Denton is a 255bed fullservice hospital providing convenient care to people across North Texas and Southern Oklahoma since 1987. With more than 1100 employees and 450 physicians on our medical staff were one of Denton Countys largest employers.

We specialize in Cancer Care Neck & Back Program Critical Care Neonatology CT Cardiac Imaging Neurology Electrophysiology Orthopedics & Sports Medicine Emergency Care Robotic Surgery Endovascular Surgery Stroke Care General Surgery Weight Loss Surgery Heart & Vascular Services Women & Infants Care Interventional Radiology and Wound Care & Hyperbaric Treatment.

Texas Health Denton is a Joint Commissionaccredited Primary (Level II) Stroke Center and Chest Pain Center a Metabolic & Bariatric Surgery Center of Excellence and a Magnet designated hospital.

Our fourstory specialty center for women and infants features 12 labor and delivery beds 2 Csection suites along with 6 antepartum and 24 postpartum beds. Texas Health Denton is the citys only provider of obstetrical and neonatal intensive care services and is the largest provider of obstetrical services in Denton County. The ground floor houses a breast imaging center outpatient physical therapy cardiac rehabilitation and an internal medicine residency program.

Position Summary

Leadership in a 24/7 Environment: Experience managing a fastpaced highacuity patient access department with shift coverage across all hours.

Employee Engagement & Recognition: Ability to support and appreciate staff fostering a culture of recognition and motivation.

Generational & Workforce Flexibility: Understanding of a workforce composed of students and individuals with multiple jobs adapting schedules and engagement strategies accordingly.

DataDriven DecisionMaking: Skilled in analyzing key performance metrics presenting data in an understandable way and driving improvements through reporting.

Effective Communication & Feedback: Strong verbal and written communication ability to solicit analyze and act on staff feedback transparently.

Technology & Process Improvement: Proficiency in Microsoft applications and experience implementing innovative communication and recognition tools.

Job Description

PEOPLE: This position has primary responsibility to manage function(s) for the Patient Access Services including patient registration verification and financial collection of accounts. The areas of responsibility for this position is Emergency Department. May recruit hire dismiss discipline and perform evaluations according to hospital policies/procedures. Conduct and/or participate in departmental or multidisciplinary meetings may include recording meeting minutes. Assists in resolution of patient employee and other customer concerns or occurrences refer to higher authority if appropriate. Follows the Empowering Excellence Guidelines of Rounding for outcomes Thank You Cards Peer Interviews Employee Retention and Employee Satisfaction through Press Ganey Ensuring strong employee communication with holding department meetings and monthly staff

QUALITY: This position has primary responsibility to manage function(s) for the Patient Access Services including patient registration verification and financial collection of accounts. The areas of responsibility for this position is Emergency Department. Responsible for the design and implementation of system and entity policies related to data collections patient and family education Corporate Compliance program patient rights and responsibilities legal consents release of information medical staff bylaws and JCAHO state and federal regulations. Ensuring timely resolutions of Event Reporting Tool and patient complaints. Monitor Duplicate Medical Records and Bad Addresses and other PAS Quality indicators Manage the Registration process and timely accurate revision of patient accounts. Insure quality of demographic and insurance information for accounts registered in the Main Registration departments Ensure accurate information obtained through the scheduling process. Timely addresses issues with processes that negatively impact the revenue cycle. Manage data collection efforts at all access points of responsibility. Ensure staff is utilizing the quality tools provided (Nebo care pricier)

SERVICE: This position has primary responsibility to manage function(s) for Patient Access Services Department including patient registration verification and financial collection of accounts. The areas of responsibility for this position is Main Registration and Scheduling.
Monitoring Press Ganey scores and patient comments. Communicate Press Ganey information with staff and initiates the improvements needed with other departments and clinic areas.
Works with clinical leadership to improve overall customer service outcomes and insure a positive patient journey.
Responsive to internal and external customer needs and request. Is timely with email responses and inquires from clinical Patient Access staff and THR Corporate.

FINANCIAL: This position has primary responsibility to Manage function(s) for the Patient Access Services including patient registration verification and financial collection of accounts. The areas of responsibility for this position is Emergency Department.
Ensure that overtime and departmental resources are used properly.

GROWTH: This position has primary responsibility to Manage function(s) for Patient Access Services including patient registration verification and financial collection of accounts. The areas of responsibility for this position is Emergency Department.
Ensure compliance with the THR UpFront Collection Policy and employ necessary improvements if necessary.

Education
H.S. Diploma or Equivalent 5 Years Required
Or
Associates Degree 3 Years Preferred

Experience
3 Years experience in business office management positions in a healthcare or related organization. Required
Patient Access Experience Strongly Preferred
ED Patient Access Experience a Plus
Supervisory or Managerial Experience Strongly Preferred

Licenses and Certifications
CHAA Certified Healthcare Access Associate Upon Hire Preferred
Or
CHAM Certified Healthcare Access Manager Upon Hire Preferred

Skills
Typing or PC skills medical terminology and good organizational skills

Why Texas Health

At Texas Health Resources our mission is to improve the health of the people in the communities we serve.

As part of the Texas Health family and its 28000 employees were one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are topnotch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Learn more about our culture benefits and recent awards.

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