Service Advisor
Service Advisor
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Job Description
Urgent Hiring
Designation Service Advisor
Education Diploma/ BE in Automobile
Experience 0 to 3 Year
Salary 12000 to 25000 Incentive
Location Rajkot
Company Type Automobile
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Job Overview
We are seeking a motivated Service Advisor to join our team in Rajkot on a fulltime basis. This juniorlevel position is ideal for candidates with up to 3 years of work experience in the automotive sector. The successful candidate will interact with customers manage service appointments and ensure the highest levels of customer satisfaction. If you have a passion for delivering excellent customer service and have the required skills we encourage you to apply.
Qualifications and Skills
- Automotive Knowledge (Mandatory skill)
- Advanced customer service skills to efficiently handle customer inquiries and service requests.
- Strong problemsolving abilities to identify issues and provide practical solutions to clients.
- Excellent communication skills for clear and effective interactions with clients and team members.
- Proficiency in time management to handle multiple appointments and tasks efficiently.
- Sales skills to offer additional products or services that complement customer needs.
- Technical aptitude to understand services provided and effectively explain them to clients.
- Conflict resolution abilities to manage and resolve disputes or misunderstandings seamlessly.
Roles and Responsibilities
- Greet customers and listen to their service needs and concerns.
- Schedule appointments and manage service workflow efficiently.
- Provide accurate estimates for service costs and time frames.
- Maintain detailed records of customer interactions and transactions.
- Liaise between technicians and customers to ensure service quality and understanding.
- Advise customers on necessary service and maintenance updates.
- Resolve customer complaints or disputes to ensure satisfaction.
- Stay informed about latest automotive developments to provide uptodate information to clients.
Required Experience:
Junior IC
Employment Type
Full-Time
