Service Manager S2 CIO
Service Manager S2 CIO
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join our community.
We have a fantastic opportunity to join the bank as a Service Manager in the Customer Engagement Technology Team. Here were responsible for leading the digital agenda through delivery of all our communications with a digital mindset.
We are transforming the communication platforms for the bank turning our communications into a digital journey for the benefit of all our customers and supporting our internal colleagues. We use stateoftheart composition technologies which are integrated across the bank using new stack tech.
Our strategic communication platforms within Santander support the banks digital transformation agenda. Our focussed & motivated product teams of exceptionally talented agile technicians working handinhand with our operations & business colleagues to deliver a fully capable endtoend communications platform.
The difference youll make:
- Assisting our product teams and 3rd parties with the diagnosis of incidents based on impact and with a focus on the end customer
- Evaluating incidents that have common root causes or repetitious qualities making recommendations to appropriate functions to improve performance
- Supporting our governance framework for the 3rd party vendors utilised within our communications platforms
- Ensuring any impact or risk to our customers are continually assessed and kept to a minimum when unavoidable
- Providing direction to our technical teams on when best to perform change so we protect service and minimise risk
What youll bring:
These are the essential requirements you need to be successful in this role:
- Supplier management experience
- Experience in the complex diagnosis and resolution of software or service incidents in the financial or similar largescale industry
- Experienced in incident management lifecycle Respond Recover and Learn
- Able to support through a 24/7 on call rota
It would also be nice for you to have:
- Knowledge of the technologies and software systems used in the banking industry with specific focus on customer communications systems
- Ability to work independently and be selfmotivated
- Experience of delivering 3rd party change
What else you need to know:
This is a permanent role based in our Unity Place office Milton Keynes.
On call support will be one week at a time youll received a standby allowance even if you are not called and overtime when contacted to provide support.
We want our people to thrive at work and home and also be able to deliver the best outcomes for our customers and to help each other develop. To support this we offer sitebased contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month (prorata for parttime roles).
If you apply for this role in this location its important you consider your travelling distance time and cost from your home to the office location.
Were happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.
If youre interested in this role but with part time hours or a jobshare we would still love to hear from you and discuss these.
Application process
If your application is successful a member of our recruitment team will be in touch. We will arrange a short call with you to learn more about you and what you are looking for from your next career move as well as answer any questions you have about working in the Santander tech team.
If both sides agree we will send your CV to the hiring manager to review. For this position the interview process will be :
1st Stage A 60 minute virtual interview consisting of a range of competency and technical questions.
If theres anything we can do in the recruitment process to help you achieve your best please let us know.
Inclusion
At Santander were creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts retains and develops the most talented and committed people through living our values of Simple Personal and Fair.
How well reward you.
As well as a competitive salary youll enjoy a benefits package that you can tailor to your needs.
- 500annual cash allowance to spend on our great range of benefits.
- Eligible for a discretionary performancerelated annual bonus.
- We put 8 of salary into your pension even if you dont contribute yourself. Well pay in up to 12.5 of salary if you contribute as well and you can take some of our contribution in cash if you prefer.
- 27 days holiday plus bank holidays which increases to 28 days after 5yrs service with the option to purchase up to 5 contractual days per year.
- Free access to a range of digital health services including GP.
- Protection for you and your family with companyfunded deathinservice benefit and income protection insurance and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
- 24/7 access to an online employee discount platformincluding retailers entertainment eating out travel and more.
- Voluntary healthcare benefits at discounted rates.Including:medical insurance dental insurance and health assessments.
- Share in Santanders success by saving or investing inour shareplans.
- Support your favourite causes through charitable giving and our community partnerships.
- As a Santander UK employee you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees as well as apply to many other deals and discounts in Santander products and services.
Learn more about our benefits and family friendly policies
What to do next:
If this sounds like a role youre interested in then please apply.
If theres anything we can do in the recruitment process to help you achieve your best get in touch. Whether its a copy of our application form in another format or additional assistance were available through telephone email or face to face. You can contact us at or call 0.
Required Experience:
Chief
Employment Type
Full-Time
