Account Specialist
Account Specialist
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Job Description
Title: Account Specialist
Department: Sales
Language: English
Location: Ontario Remote
Background
Agility PR Solutions provides todays communicators with powerful and intuitive media outreach monitoring and measurement solutions. For almost twenty years Agility has helped clients from across industries and continents discover relevant journalists and influencers make meaningful connections with the media amplify their stories monitor media coverage and social conversations and report on the impact of their public relations activities. Agility is one of the fastest growing companies in the PR tech space and its recognized by users on G2 for ease of use quick implementation and outstanding customer service.
We are a remotefirst company with colleagues based across Canada US the UK Philippines and India. We are intentional in helping our teams realize their full potential and continue to invest in their learning and development career progression offering competitive pay and benefits flexibility & autonomy enabling leadership and work environment.
Major Purpose
Reporting into the Sales Manager Account Management this is an exciting fulltime entry level opportunity for an Account Specialist to join a wellestablished leading communications company who excels in the provision of media targeting monitoring and analysis software for public relations and marketing professionals.
The Account Specialist is primarily responsible for client retention and assisting in identifying growth opportunities within assigned customer accounts by collaborating with their team and internal stakeholders. The Account Specialist will accomplish this by ensuring the client is well serviced and takes advantage of all appropriate products/solutions based on their needs.
The right individual is selfdriven works independently and possesses confidence the ability to handle a high volume of clients and a dynamic telephone presence. Start your career while maximizing your earning potential with our fastgrowing company.
Key Responsibilities
- Maintain high ontime renewal rates within a large portfolio of customers.
- Maintain an up to date and accurate CRM database and keep records of contacts roles responsibilities discussions notes meetings and ongoing progress.
- Work closely with others within the business such as the Manager Finance Product Support etc. to ensure the clients accounts are managed seamlessly and any potential issues are dealt with promptly and professionally to help maintain your high retention rates.
- Eager to foster and expand current customer relationships.
- Other duties as required.
Job requirements
- Post Secondary Diploma or Degree in a relevant field.
- A minimum of 1 year of sales and/or customer service experience in a fastpaced office environment.
- Ability to succeed and multitask in a fastpaced work environment.
- Adept at using and learning complex software as well as adapting to any updates made within the platform.
- Ability to be highly organized and proactive in order to manage a high volume of clients.
- Excellent customer service skills.
- Excellent oral and written communication skills able to interact with clients in a clear and concise manner.
- Ability to adapt and overcome objections is a must.
- Strong time management and organization skills are a necessity.
- Superior attention to detail.
What we offer:
- Fully remote work environment
- Collaborative culture and key tools enabling it
- Competitive compensation package
- Health Dental & Vision benefits
- RRSP scheme
- Employee Assistance Program (EAP)
- Career Development & Progression opportunities
- Paid Vacation & Personal Days; and Sick days
- Flex Fridays in Summer Week off between Christmas and New Years
- No Internal Meetings Fridays
At Agility we strive every day to build a more inclusive work environment and introduce tools that enable it. We strongly encourage applications from all people regardless of race religion gender age disability status or sexual orientation.
Even if you find yourself not checking all the boxes of our listed requirements but you are excited about this opportunity wed love to hear from you anyway. Our Talent Acquisition team will review your application for this role and other potential role matches open now or in the future.
If at any stage of the application process you require accommodation owing to disability or a medical need please let us know at for us to make appropriate arrangements.
Thank you for your time in reviewing this opportunity and we hope to hear from you should you find this the right fit!
Required Experience:
Unclear Seniority
Employment Type
Full Time
