Director Technical Success
Director Technical Success
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Delinea:
Delinea is a pioneer in securing identities through centralized authorization making organizations more secure by seamlessly governing their interactions across the modern enterprise. Delinea allows organizations to apply context and intelligence throughout the identity lifecycle across cloud and traditional infrastructure data and SaaS applications to eliminate identityrelated threats. With intelligent authorization Delinea provides the only platform that enables you to discover all identities assign appropriate access levels detect irregularities and immediately respond to identity threats in realtime. Delinea accelerates your teams adoption by deploying in weeks not months and makes them more productive by requiring 90 fewer resources to manage than the nearest competitor. With a guaranteed 99.99 uptime the Delinea Platform is the most reliable identity security solution available. Learn more about Delinea on Delinea LinkedIn X and YouTube.
Join our passionate global team at Delinea and help us make the world a safer and more secure place. Our success is driven by worldclass product leadership outstanding engineers and strategic investment from TPG. We value diversity innovation and a culture of respect and fairness. If youre ready to push boundaries and challenge the status quo in security we want to hear from you.
Apply today to help us achieve our mission.
Director Technical Success Position Summary
Reporting to the SVP of Customer Experience the Director of Technical Success will be responsible for leading and scaling our global Technical Account Manager (TAM) teams. Integrating new technical solutions and teams as Delinea acquires new companies technical alliances expands our partnership ecosystem.
As the leader of the Technical Success organization the goal of this role is to increase value realization for customers through usage retention adoption and investment in TAMs; while driving business expansion in our accounts. Given our subscription business model this role is vital to our longterm growth. This position will be a key member of the Delinea Customer Leadership Team but will work crossfunctionally on many initiatives.
What Youll Do:
Develop a scalable TAM capacity and delivery model aligning an ROI model to company growth targets
Ensuring customers achievement of platform use cases validated with business metrics and data driven insights.
Drive vision growth strategy and an plan growing our customerfirst culture and the development and delivery of global TAM offerings that address our customers unique needs.
Ownership of partnership strategy plans; from creation management of action items and deliverables across stakeholders cross functional teams and to meet relative deadlines.
Developing templates for tracking customer health data using CSP tools including; product and feature adoption and consumption against Delinea contract commitments. Accountable in using customer health data to drive customer management activities inform recommendations and manage risk.
Effectively drive awareness of Delineas product product roadmap and new releases to all relevant customer stakeholders in the context of the customer stakeholders role current and prescribed future use cases of Delinea.
Advocating for the customer with Delineas Product Team and Alliances Team which entails identifying product enhancements opportunities and paths to solutions that require development and often thirdparty partners.
Cultivating relationships with key stakeholders across customer organizations and establishing new relationships directly or by introducing Delinea executives and product leadership.
Ensuring expeditious highquality implementation of new Delinea solutions customer enablement and feature adoption which entails effective partnership with Delineas Services team.
What Youll Bring:
Proven trackrecord of scaling a global team successfully integrating acquisitions
Presidents Club mindset a desire to win with integrity the measurable results to prove it
Strength in talent management driving a culture of coaching and development performance management and peoplefirst approach
Ability to convert strategy to tactics having exceptional strategic conceptual analytical thinking and decision making skills
Managerial courage: a desire to working crossfunctionally to solve complex issues not being afraid to disrupt the status quo for the greater good
Strong business acumen and understanding of business models across industries
Capable of managing fastpaced situations in a dynamic environment
Ability to travel up to 25
Privilege Access Management (PAM) Expertise
Good understanding of PAM Methodologies such as understanding of Identities Access Controls Authentication Authorization etc.
Knowledge of the Least Privilege principles.
Understanding of PAM solutions.
Identity & Access Management (IAM) & Authentication
Understanding of IAM MFA SSO and Identity Federation (e.g. Okta Ping Identity Microsoft Entra ID).
Familiarity with authentication protocols such as LDAP SAML OAuth OpenID Connect (OIDC) and Kerberos.
Experience with RBAC ABAC and Zero Trust models for identity governance.
Cybersecurity & Compliance Knowledge
Basic Knowledge of security frameworks (e.g. NIST ISO 27001 SOC 2 GDPR CIS controls Zero Trust).
Familiarity with cybersecurity regulations affecting PAM (e.g. PCI DSS HIPAA SOX and NIS2.
Understanding of threat intelligence insider threats and risk management in privileged access security.
Cloud & DevOps Security
Knowledge of securing privileged accounts in cloud environments such as AWS Azure and GCP.
Familiarity with Cloud Security Posture Management (CSPM) and Cloud Infrastructure Entitlement Management (CIEM) tools.
Knowledge of secret management solutions.
Endpoint & Network Security
Understanding of endpoint security and EPP/EDR solutions.
Experience with Privileged Elevation & Delegation Management (PEDM) tools for endpoint privilege control.
Basic knowledge of network security firewalls and zerotrust network architectures.
Delinea Culture & Benefits:
Why work at Delinea
Were passionate problemsolvers doing our part to make the world a safer place.
We invest in people who are smart selfmotivated and collaborative.
What we offer in return is meaningful work a culture of innovation and great career progression.
At Delinea our core values are STRONGSpirited Trust Respect Ownership Nimble Global and guide our behaviors and success. We believe weaving these core values into our daytoday actions and our process for hiring evaluating and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.
We take care of our employees. We offer competitive salaries a meaningful equity and bonus program and excellent benefits including a full suite of medical dental and vision insurance as well as pension/retirement matching comprehensive life insurance an employee assistance program generous discretionary time off (DTO) and paid company holidays. We support all families with paid leave for new birth adoption surrogacy or fostertoadopt primary caregivers.
Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Upon conditional offer of employment candidates are required to complete comprehensive criminal background check verification of education and verification of employment per employment policy. In addition all publicly posted social media sites may be reviewed.
Required Experience:
Director
Employment Type
Full-Time
