Bilingual Customer Services Advocate II
Bilingual Customer Services Advocate II
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Salary Not Disclosed
1 Vacancy
Job Description
Summary
Provide prompt accurate thorough and courteous responses to all customer inquiries. Inquires may be nonroutine and require deviation from standard screens scripts and procedures. Perform research as needed to resolve inquiries.
Description
Location
This position is full time 40 hours/week) MondayFriday in a typical office environment located onsite at 4101 Percival Rd Columbia SC 29229.
What Youll Do
Ensure effective customer relations by responding accurately timely and courteously to telephone written web or walkin inquiries. Handles situations which may require adaptation of response or extensive research. Accurately documents inquiries.
Initiate or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to research and/or assists with priority inquiries and special projects as required by management.
Provide feedback to management regarding customer problems questions and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed.
Maintain basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity quality and timeliness standards.
Assist with the training of new employees and cross training of coworkers.
To Qualify for This Position Youll Need
Must be able to speak Spanish and English
High school diploma or equivalent
1 year of claims processing OR customer service experience OR Bachelors Degree in lieu of work experience.
You must be able to answer phone calls diagnose problems inform stakeholders listen careful and explain benefits procedures etc.
Excellent verbal communication skills
Strong human relations and organizational skills
Ability to handle high stress situations
Good judgment skills
Strong customer service skills
Ability to learn and operate multiple computer systems effectively and efficiently
Basic computer operating skills. Standard office equipment
What We Can Do for You
You are not alone. We are here to support you
Our comprehensive benefits package includes:
401(k) retirement savings plan with company match
Subsidized health plans and free vision coverage
Life insurance
Paid annual leave the longer you work here the more you earn
Nine paid holidays
Onsite cafeterias and fitness centers in major locations
Wellness programs and healthy lifestyle premium discount
Tuition assistance
Service recognition
What to Expect Next
After submitting your application our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.
Management will be conducting interviews with the most qualified candidates with prioritization given to those candidates who demonstrate the preferred qualifications.
We participate in EVerify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.
Some states have required notifications. Heresmore information.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age race color national origin sex religion veteran status disability weight sexual orientation gender identity genetic information or any other legally protected status. Additionally as a federal contractor the company maintains Affirmative Action programs to promote employment opportunities for minorities females disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.
If you need special assistance or an accommodation while seeking employment please email or callext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a casebycase basis.
Employment Type
Full-Time
