Customer Service Representative
Customer Service Representative
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$ 31600 - 45800
1 Vacancy
Job Description
APPLICATION INSTRUCTIONS:
CURRENT PENN STATE EMPLOYEE (faculty staff technical service or student) please login to Workday to complete the internal application process. Please do not apply here apply internally through Workday.
CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State please login to Workday to complete the student application process. Please do not apply here apply internally through Workday.
If you are NOT a current employee or student please click Apply and complete the application process for external applicants.
JOB DESCRIPTION AND POSITION REQUIREMENTS:
Customer Service Representatives (support level) provide internal and external customer support for University functions events and services including housing dining hospitality transportation facilities athletics agriculture etc. Tasks require knowledge of University policies procedures practices and protocols to troubleshoot issues to provide timely resolutions and assistance and to promote/market products projects programs and services.
Greet faculty staff students and visitors often serving as first point of contact; assist in person electronically by telephone or mail
Using knowledge of University policies procedures practices and protocols investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; followup as necessary; escalate as required
Facilitate a variety of customer experiences including but not limited to processing orders and registrations; creating ID cards and specialty badges; communicating campus logistics information such as onsite navigation and transportation service information parking and facility access/restrictions
Promote and market products projects programs and services; explore determine and strive to accommodate customer desires needs and requirements
Provide onsite and ecommerce ticketing and product sales verifying eligibility; process or collect cost/fees; prepare invoices and settle payments; issue receipts/refunds
Communicate product and services improvement recommendations to accommodate changing business needs
Operate computers pointofsale and other systems/equipment to expedite purchase/services research information record data etc.
Maintain manuals documents knowledge base articles and records
May process a variety of financial transactions and assist with inventories
May supervise staff including hiring and performance management
Education and Experience:
Minimum requirement is a High School Diploma/GED or Vocational Training. Or an equivalent combination of education and experience.
As a member of Auxiliary and Business Services within the Finance and Business unit you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity cultural inclusiveness and employment equity are deeply rooted in Penn States historic mission. Just as we are committed to being a diverse educational environment we are also committed to being a diverse working community. As a community we endeavor to be a mixture of cultural backgrounds life experiences and individual perspectives that add variety and vitality to the workplace. The University believes that we can learn from each others differences and break down the barriers that separate us. Penn State is a place where everyone can be themselves together.
The salary range for this position including all possible grades is:
$31600.00 $45800.00Salary Structure additional information on Penn States job and salary structure.
CAMPUS SECURITY CRIME STATISTICS:
Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988 Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security such as those concerning alcohol and drug use crime prevention the reporting of crimes sexual and other matters. The ASR is available for review here.
Employment with the University will require successful completion of background check(s) in accordance with University policies.
EEO IS THE LAW
Penn State is an equal opportunity affirmative action employer and is committed to providing employment opportunities to all qualified applicants without regard to race color religion age sex sexual orientation gender identity national origin disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability please contact.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
