Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are currently seeking a ServiceAdvisors with a passion for the automotive industry who are looking for a new challenge to join the team at RAC Auto Services in Bentley and Canning Vale service centre.
What can we offer you
Monday Friday 38 hours a week and 4 hourson Saturdays with penalty rates (alternate/flexible)
Annual salary Superannuation Bonus Incentive Scheme benefits uniform
Generous discounts on home contents and car insurance as well as member benefits and free roadside assistance
Career development and learning opportunities
An active social club plus hundreds of members only discounts
What will you be doing
The successful candidate will be responsible for managing the member experience during the vehicle service process including coordinating with technicians and communicating with customers
Greeting members and confirming vehicle information including make model and type of service or repair issue
Providing estimates for repair and maintenance services explaining the work to be performed offering appropriate recommendations for additional works.
Coordinating with technicians to ensure timely completion of repairs and maintenance
Providing regular updates to members on the status of their vehicle
Handling member concerns and complaints in a professional and timely manner
Preparing and completing repair orders.
Supporting the collaboration and achievement of team sales targets and conversion rates.
Understanding revenue and profit targets.
Providing site and mobile service administrative support including:
data entry and maintaining records
invoicing and receipting payments
part returns and correct allocation of part numbers on repair orders
What are we looking for
This role suits motivated customer service solution focussed individual including:
Outstanding professional customer relationship management including problem solving and conflict resolution skills
Technical knowledge of automotive repairs and servicing desirable
Sound administrative/clerical skills
High level verbal and written communication skills
Effective teamwork skills and ability to develop positive workplace relationships
Flexibility to travel and work between centres
If you would like further information about this vacancy please contact Lorretta Jackson Talent Acquisition Partner on356or lorretta.jackson@rac
We encourage you to apply as soon as possible as RAC reserves the right to close this vacancy without notice.
#LILJ1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
