Help Desk Technician
Help Desk Technician
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Job Description
At Systems Engineering our mission is to enable exceptional outcomes for our clients employees and the community.
We are currently seeking a fulltime Help Desk Technician to join our highly skilled team of IT professionals. Our Help Desk plays a pivotal role in enhancing the client experience and delivering our Managed IT Services. The team provides enduser technical support for software hardware and network issues via telephone and email requests.
We are looking for a clientfocused problemsolver who thrives on delivering high quality and timely technical solutions through effective troubleshooting and triage. This role requires providing these solutions outside of standard business hours with the shift being scheduled from 11am to 8pm.
Responsibilities:
- Provide frontline technical support to clients identifying troubleshooting and resolving technology challenges.
- Coordinate with client teams as well as technology vendors to support new and existing technology solutions.
- Continuously learn share knowledge and implement improvements and automation for efficient client support.
- Assist in delivering client training on new software and technologies.
- Update and maintain client documentation accurately.
- Adhere to strict confidentiality policies with respect to client information being accessed processed or stored.
- Experience in a highvolume service Help Desk environment with demonstrated troubleshooting skills.
- Proficiency in communicating with both technical and nontechnical stakeholders via phone and email.
- Ability to solve problems across user technology platforms including operating systems productivity software and cloud services.
- Familiarity with a range of technologies including email systems virtualization network infrastructure data replication backup solutions and remote access tools.
- Strong attention to detail with the ability to think critically and analytically when researching problems and identifying potential solutions.
- Strong prioritization and organizational skills with the ability to manage multiple tasks and projects effectively.
- A passion for new technology and a commitment to continuous learning.
Our Benefits & Culture:
Systems Engineering has three office locations: Our Portland Maine office is located in the heart of the Old Port in downtown Portland positioned centrally to the waterfront trails parks and restaurants. Our Pineland Farms Office is located at Durham Hall on the Pineland Farms Campus New Gloucester Maine. Our New Hampshire office is located in the vibrant city of Nashua.
Being100 employeeowned the employeeowners of Systems Engineering are its most valuable resources who have collectively made Systems Engineering aBest Places to Work Company in Maine for over a decade. We pride ourselves on delivering great outcomes for our culture clients and our community by cultivating a culture focused on continuous learning community impact and EmployeeOwnership.
In addition to a competitive salary our benefits include:
- Employee Ownership (Employee Stock Ownership Plan) Join our team of employeeowners and directly contribute to the strategic direction growth workplace culture and future of the company.
- Employer 401k matching contributions.
- ProfitSharing.
- Competitive medical dental life and disability insurance.
- Paid Time Off starting with 17 days PTO nine paid holidays two weeks paid parental leave and paid community volunteer time.
- Engaging wellness programs including health coaching fitness facility and various companysponsored teams and events.
- Career mobility professional development and training & certification opportunities.
- Dynamic fun and active community culture.
- Business casual work attire.
Due to the nature of our business and the requirements of ITAR regulations this role may require access to controlled information and technology. Candidates must be U.S. citizens or lawful permanent residents and be willing to undergo a thorough background check as part of the employment process.
Systems Engineering values diversity and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity national origin disability veteran status or any other status protected by law.
Required Experience:
IC
Employment Type
Full Time
