Business Applications Administrator
Business Applications Administrator
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Job Description
We are in search of a Business Applications Administrator to take ownership of and manage innovation and implementation of tooling initiatives across our Safety Operations teams. The goal is to have a forward thinking team member to manage implementation and changes (incremental reworking) systematically while identifying and coordinating improvements. We envision building a premier suite of agent tooling with this role playing a critical role in driving innovation and operational excellence within our organization.
You Will:
- Administer applications including implementation and configuration changes to support 24/7 operations (example applications: Zendesk Playvox Absorb Qualtrics and others).
- Analyze provide feedback translate and maintain business requirements and processes into technical requirements and manage implementation in coordination with the Trust and Safety teams including new functionality and tooling evaluation.
- Work with external and internal teams to identify analyze and resolve issues questions and desired changes involving the suite of tools including before problems arise.
- Collaborate with peers and incident management team(s) to ensure all protocols are diligently followed
- Multitask and manage changing and possibly conflicting priorities to meet the demands of internal and external customers
- Support the strategic goals of Safety Operations
You Have:
- 2 years of experience in CRM IVR LMS Knowledge Management tools live channel support systems integrations and database administration.
- 2 yrs of experience owning the endtoend implementation instrumentation and integration of front and backoffice applications.
- Ability to use data to identify and lead decision making for process improvements to enhance operational efficiencies.
- Experience collaborating and communicating effectively with management multiple business units and product development teams.
You Are:
- Innovative: You proactively identify emerging risks and execute on out of the box ideas to achieve goals.
- Analytical: Excited to investigate large ambiguous problems and measure the problems and the solutions.
- Proactive Problem Solver: You anticipate potential problems and take proactive and decisive action to solve them.
- Teamoriented: You lift up your peers and find ways to make the team stronger.
Required Experience:
Unclear Seniority
Employment Type
Full Time
