Housekeeping Manager
Housekeeping Manager
Posted on :
08-04-2025
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1 Vacancy
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Job Description
What youll bring to the team
Hotel Housekeeping Manager
Location: LEGOLAND Windsor Resort Windsor SL4 4AY
Hours: 37.5 hours per week across a 7day rota (any 5 days out of 7
Contract Type: Permanent salaried
Here at the LEGOLAND Windsor Resort our 2025 season is in full swing and we are recruiting for a Hotel Housekeeping Manager to join our AWESOME Hotel Operations Team!
Our Hotel Housekeeping Manager will look after the Housekeeping teams for both of our Bricktastic hotels and our beautiful LEGOLAND Woodland Village lodges and barrels. The Housekeeping Manager will be responsible for the daily running of the department which covers all guest bedrooms public areas within the accommodation buildings back of house areas and delivery / collection of all linens and towels.
Our overnight guests have the opportunity to make their short break even more special and the housekeeping team play a huge part in the enjoyment of their stay. From beautifully presented clean and tidy rooms to welcoming litter free public areas our guests should receive the highest possible standards of cleanliness in alignment with the LEGO brand guidelines.
As a dedicated people manager you will bring your previous experience to create and nourish an inclusive and positive working environment for your team championing a culture of coaching inclusion and guest excellence. You will have new and innovative initiatives to celebrate success conduct performance reviews seek out development opportunities for high performers and collaborate with stakeholders from across the wider resort.
The Hotel Housekeeping Manager will utilise guest KPIs to identify trends and proactively solve guest issues while maintaining the department budget to operate efficiently and aligned with industry trends and evolving guest expectations.
Qualifications & Experience
Previous experience in a Housekeeping Manager or Housekeeping Team Leader function is essential ideally in a large or multiple site hotel
You will be an experienced leader with a passion for developing your team and exceeding guest expectations
You should have previously held a department budget with a keen awareness of managing costs effectively to optimise your resources (both stock and labour budgets)
Proficiency in Microsoft Office and experience with hotel management systems such as OPERA PMS are beneficial
Previous experience with risk assessments COSHH and health and safety compliance
An excellent communicator with a passion for delivering exceptional guest service and empowering your team to do the same
The ability to embrace our Merlin values Own Your Craft Go Together Enjoy the Ride Drive & Discover and We Care and empower the team around you to bring joy create connections and make lasting memories for our guests leading by example to guide the behaviours that set us apart as an employer a community and a first choice destination for families.
Benefits
40 discount off LEGO sets and products on the online LEGO Store!
Merlin Magic Pass: 20 free tickets for you your family and friends to enjoy all of our Merlin Attractions across the world!
25 discount in Merlin retail shops and restaurants (a brilliant extra treat when youre using your Magic Pass to visit!
Enjoy the Ride Merlin Annual Pass for you and five loved ones!
Staff discount codes for Merlin Annual Passes to gift to loved ones!
Private pension scheme
Life assurance scheme
Employee assistance programme
Access to Perks at Work which 30000 national & local employee discounts
Free staff parking
Ongoing training & development
About the LEGOLAND Windsor Resort
We are looking for a Hotel Housekeeping Manager to join our AWESOME team at the UKs favourite childrens theme park; the LEGOLAND Windsor Resort. The LEGOLAND Windsor Resort is the ultimate destination for families with children age 212. The Resort is home to three awesome LEGO themed Hotels and a host of rides shows and attractions built around the iconic LEGO brick. This role is based at the Windsor theme park located in 150 acres of beautiful parkland.
About Merlin
A job with Merlin isnt like a job anywhere else. With attractions around the world from rollercoasters to wax figures we dont trade in suits handshakes or briefcases. We trade in fun. In smiles shrieks and spinetingles. In Memories. In magic. But there are no tricks behind our magic. Instead there are people like you. Passionate dedicated people who are committed to making sure our worldwide attractions and guests experiences are the best they can be.
If you have any questions or if you require any reasonable adjustments because of a disability or medical condition please contact us by email at and one of the team will get back to you as soon as possible.
Pay Range
From GBP 28000.00/Yr.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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