SITEC- Mobile Device Support Specialist - Camp Lejeune NC

Peraton is seeking Mobile Device Support Specialists to support the Special Operations Command Information Technology Enterprise Contract (SITEC) 3. Positions are located at SOCOM Headquarters at MacDill AFB FL as well as TSOC and Component locations in the United States and abroad.

The position is located at Camp Lejeune NC.

The SITEC 3 EOM Task Order provides USSOCOM its Component Commands Theater Special Operations Commands (TSOCs) and deployed forces with Operations and Maintenance (O&M) services including:

• Network Operations (NetOps) maintenance
• Systems and network infrastructure support
• Enduser and common device support
• Configuration change license and asset management
• Training and Install Move Add and Change (IMACs) services

These functions are critical to supporting USSOCOM the CIO/J6 organization and endusers operating globally 24/7/365.

Mobile Device Support Specialist Responsibilities:

The Mobile Device Support Specialist will provide technical support for mobile devices and applications across multiple operating systems (Apple iOS Android OS BlackBerry and others as required). This role includes troubleshooting monitoring and maintaining mobile device hardware Mobile Device Management (MDM) systems Active Directory enterprise messaging systems and wireless technologies.

The specialist will also be responsible for planning engineering coordinating and managing equipment installations across multiple impact levels and networks to ensure SOF professionals remain securely connected to missioncritical information.

Key Duties & Responsibilities:

• Configure test troubleshoot issue and receive mobile communication devices and peripherals.
• Investigate and integrate new technologies to enhance efficiency readiness and effectiveness within USSOCOM.
• Support the management and monitoring of systems and networks critical to USSOCOM operations.
• Escalate incidents following USSOCOM regulations policies and procedures.
• Provide support for laptops tablets wireless and cellular technology in compliance with policies.
• Submit and track DISA certificate issuance requests maintaining validity and revocation records.
• Configure and connect users to DISA GVS and DVS services.
• Support mobileenabled devices and peripherals across multiple environments networks and security impact levels.
• Troubleshoot repair and provide logistical support for mobile devices.
• Provide hardware software website and multimedia support.
• Manage and resolve trouble tickets using the designated corporate ticketing system.
• Troubleshoot mobile device hardware software and operating systems from vendors such as Apple Samsung and BlackBerry.
• Manage cellular lines of service including plan adjustments adding/removing lines and global plan configurations.
• Administer MDM accounts assisting with user logins and security settings.
• Download and install user signing and encryption certificates from DISA onto devices.
• Troubleshoot wireless carrier network services (voice data SMS MMS tethering mobile hotspots and carrier number management).
• Provide input for smartphone information system design and installation requirements.
• Maintain reference materials including user tips FAQs and SOPs.
• Assist in the development and maintenance of technical and procedural documentation for enterprise mobile device configurations and support processes.
• Provide user guidance and training on enterprise mobile device functions.
• Escalate trouble tickets to Tier 3 support when necessary.
• Configure and enroll client mobile devices with approved firmware OS patches and security updates.
• Support enterprise mobile device refresh periods providing Tier 2 MDM support and device deployment.
• Adhere to client property management processes and policies.
• Process replacement devices (seed stock) between vendors and end users.
• Some positions may require shift work or nonstandard schedules to support USSOCOM operations.

• Education & Experience:
• Bachelors degree (BS/BA) with 2 years of relevant experience
• High School with 6 years of relevant experience
• Certifications & Clearance:
• DoD 8570M IAT II certification (required)
• Active TS/SCI or higher security clearance (required)

#SITEC2025

Peraton is a nextgeneration national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton to learn how were keeping people around the world safe and secure.