Front Desk Agent
Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Location
San Diego Hotel
With miles of sandy beaches and a yearround average 70degree temperature there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated fourstar Omni San Diego Hotel; a place dedicated to providing a superior experience for both associates and guests.
Omni San Diegos associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotels commitment to serve our associates and nurture their growth has led to the companys highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni San Diego Hotel may be your perfect match.
Job Description
Omni Hotels & Resorts is seeking Front Desk Agent at the Omni San Diego Hotel! If you love hospitality creating amazing customer experiences and the structure and benefits that come from working with a hotel company then you will love working with Omni!
Front Desk Agents are responsible for providing a welcoming arrival and depature experience to each guest as well as serving as ambassadors throughout the guests stay.
Responsibilities
- Preparation of daily reports and distribution as directed.
- Accurate preparation of VIP complimentary house use rooms and out of order lists.
- Conduct back up procedures for Epitome and drop tape nightly.
- Handling Express checkouts ensuring their completion.
- Completion of third shift Night Audit checklist
- Balancing of daily postings and revenue.
- Ensure adequate communication the following morning to all necessary departments by communicating through WrapUp emails.
- Understanding of all front office standards and assist in solving deficiencies.
- Prepare Inhouse allowance and adjustment spreadsheets each day.
- Balancing of daily posting and revenue and resolution of inaccuracies.
- To appropriately protect confidential guest information and guest room key access according to front office SOPs.
- To be thoroughly acquainted with PBX Operator duties.
- Be familiar with emergency procedures and Alarm System in the PBX department.
- Be familiar with guest scenarios and followup on all guest requests and concerns effectively adhering to the service recovery process.
- To be thoroughly knowledgeable of all Front and PBX Moments of Service scenarios and execute to standard.
- Be familiar with all systems and equipments as related to the Front Office
- Be familiar with all hotel rate plans and rate codes understanding rate strategy when making rate changes for guests.
- Be familiar with all hotel amenities
- To be familiar with all hotel facilities
- To be familiar with the interrelationship between the different departments
- To be familiar with local attractions and businesses
- Aid guests in locating other areas of the hotel (walk them to destination if possible)
- Effectively operate computer printer telephone pen/pencil photocopying machine facsimile machine twoway radio
- Be actively engaged with our guests. Identify the needs of our guests and meet these needs aiming to exceed expectations at every opportunity.
- Deliver personalized memorable guest experiences by utilizing the Power of One.
Qualifications
- Must be able to work the days evenings weekends and holidays.
- Prior guest service experience is required.
- Prior PMS Cashiering experience is required.
- Excellent customer service and problem solving skills are required.
- Ability to clearly communicate in English with guests and coworkers in person via telephone and in writing is required.
- Must have strong communication computer and organizational skills.
- Must maintain a professional business appearance attitude and performance.
- Must be able to stand walk or sit for an extended period or for an entire work shift.
- Requires repetitive motion including utilizing telephone/computer for an extended period or for an entire shift.
- Pay: $25.95/hour The pay scale provided is a range that Omni Hotels & Resorts reasonably expects to pay. Actual compensation offered may fluctuate based on a candidates qualifications and/or experience.
*Omni Hotels & Resorts is an equal opportunity employer vets/disability. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link in theOFCCPs Pay Transparency Nondiscrimination policy statement
* If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to
Required Experience:
Unclear Seniority
Employment Type
Unclear
