IT Deskside Technician
IT Deskside Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
- Provide support that consistently meets or exceeds Customer expectations;
- Identify analyze and repair product failures. Order and replace parts as needed;
- Support and maintain user account information including rights security and systems groups;
- Receive and resolve issues from Tiers 2 and 3 if eyes & hands are necessary to solve a hardware or software issue at location/onsite in cooperation with the resolver group who transferred the issue if necessary;
- Provide troubleshooting and problem resolution support for all managed devices;
- Coordinate with thirdparty vendors to resolve hardware and software problems as required;
- Receive and resolve hardware or software related issues from Tiers 2 and 3 when breakfix is necessary to solve an issue at location/onsite;
- Interface with hardware and software vendors for planning and problem resolution;
- Interface with manufacturers and thirdparty vendors for technical assistance;
- Execute the installation of PCs peripherals and LANbased equipment;
- Move workstations peripherals and telecommunications equipment as required;
- Order receive and provide all required equipment materials and third party vendor services to implement IMACs;
- Install and set up equipment cables outlets and all other hardware required for implementing IMACs
- Test completed IMACs and verify acceptance by end user
- Document changes to inventory use and configuration
- AV and Conference support with software such as MTR or Cisco rooms.
Your Technical Expertise Includes:
- You have the essential knowledge of:
- Operational ICT procedures and processes regarding the delivery of contracted services.
- ICT Technical Infrastructure and business needs and practices related to the use of ICT resources and services.
- You are familiar with the System Management tools like ServiceNow for ticket handling.
- You are a team player who fosters teamwork in a global multicultural and virtual context (cultural sensitivity).
- You have approximately 2 years of experience in the domain.
- You are fluent in Polish and English.
- You have strong ability to address business challenges and opportunities with customer focus;
- You are have analytical thinking skills and creative approach to problem solving;
- You have excellent communication skills;
- You are a good team member and collaborator.
- Full time employment;
- Flexible benefits package (you can choose from such items as MultiSport card cinema tickets vouchers for various shops and restaurants holiday booking discounts and much much more);
- Premium private medical healthcare which includes dental care and insurance policy for international travel;
- And up to 4 extra days of paid holidays per year!
The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.
Whats next:
Its best to apply today because job postings can be taken down and we wouldnt want you to miss this opportunity.
In case you need further information just send us a message atand well be happy to assist!
Diversity & Inclusion
Here at the Stefanini Group we value plurality and equity regardless of race sexual orientation disability age ancestry religion gender and nationality. We understand and encourage the importance of being you!
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries through our 70 offices located throughout the world. We have managed to become the preferred partner of many smalltomidsize local and regional companies as well. Most of our clients come from industries such as financial services manufacturing telecommunications chemical services technology public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant passionate teamoriented workplace. If you are a customercentric person with a get it done attitude come over for coffee and a talk on your future career with us!
Learn more about us onwww.stefaniniand join us onLinkedInFacebookandInstagramwhere we regularly post insights from our colleagues.
#LIOnsite
Required Experience:
IC
Employment Type
Contract
