HousekeeperExecutive

Position: HousekeepingSupervisor

FLSA Class: Hourly NonExempt

Reports to: Assistant General Manager/General Manager

Job Summary:

A Housekeeping Supervisor isresponsible for overseeing all housekeeping operations to deliver an excellentGuest experience while evaluating guest room and public areas for propertycleanliness and quality control he /she can help in setting department targetsand objectives in absence of the Executive Housekeeper and assisting his/herdirect supervisor in all areas of the housekeeping department.

Duties and Responsibilities:

Overseehousekeeping operations in the hskpmanager absence

Inspect assignedrooms and ensure they are cleaned to standards

Oversee LaundryOperations

Ensure everyonein the department is trained and using Quore on a daily basis

Operate withindepartmental budgets through effective stock and cost controls and well managedschedules

Inspectregularly all fixtures fittings and appliances to ensure compliance tostandards and take action as necessary to conform to standard

Monitor theappearance standards and performance of the Housekeeping/Laundry Team with anemphasis on training and teamwork

Ensure teammembers have an uptodate knowledge of all room categories and amenities

Maintain goodcommunication and work relationships in all hotel areas and with externalcustomers and suppliers

Ensure staffinglevels cover business demands

Ensure ongoingtraining

Manage staffperformance issues in compliance with company policies and procedures

Recruit managetrain and develop the Housekeeping/Laundry team

Complete lineninventory for the hotel

Maintains dataand information for property management systems

Assist otherdepartments wherever necessary

Be aBrand Ambassador of A&Rs Culture Mission and Values.

Required Skills and Experience:

At least 1 yearsof experience in housekeeping/laundry and previous experience of managing adepartment and or related experience

Prior successfulperformance as a Housekeeper

Ahigh school certificate or equivalent

Excellentleadership interpersonal and communication skills

Committedto delivering high levels of customer service

Abilityto work under pressure

Excellentgrooming standards

Flexibilityto respond to a range of different work situations

Entry level with computers and computer programs including MicrosoftOffice

Strongorganizational budget management and problemsolving skills

Strongcommunication skills

Apassion for delivering exceptional levels of guest service

Other Skills Required:

Physical: Must be able to stand forperiods of time; ability to lift to 25 lbs.; may require frequent bending stooping andkneeling

Mathematical: Must be able to usebasic mathematical techniques includingpercentages and ratios