Implementation Manager - Customer Experience Remote
Implementation Manager - Customer Experience Remote
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$ 70000 - 90000
1 Vacancy
Job Description
Summary
The Implementation Manager Customer Experience (Remote) will lead crossfunctional efforts to drive operational performance and scalability across solar programs. This role serves as a key connector between operations technology and customerfacing teams to implement highimpact initiatives aligned with business priorities. The Implementation Manager will oversee the development and of internal product strategies leverage data to identify gaps and opportunities and ensure crossdepartmental alignment through strong project oversight and communication. Success in this role requires analytical depth operational fluency and a bias toward action in a fastpaced evolving environment.
Essential Job Functions
- Leads highimpact projects focused on improving operational workflows tooling and customer experience across the solar lifecycle.
- Facilitates crossfunctional collaboration between product operations CX engineering and executive leadership to drive clarity prioritization and .
- Identifies process inefficiencies system limitations and data gaps; develops actionable recommendations based on root cause analysis and business intelligence.
- Oversees development and optimization of internal platforms and tools by translating business needs into product requirements.
- Creates structured documentation to support implementation plans SOPs and strategic decisionmaking.
- Establishes project milestones and tracking systems to monitor performance and ensure timely of initiatives.
- Communicates status updates and key insights to leadership and stakeholders enabling informed decisions and business agility.
- Supports the rollout of new product features and process improvements ensuring alignment across impacted teams.
Competencies
- Strong analytical and strategic thinking skills with the ability to convert complex data into actionable insights.
- Proven track record of leading crossfunctional projects from ideation through implementation with measurable results.
- Clear and effective communicator across all levels with the ability to influence and align diverse stakeholders.
- Selfstarter who thrives in ambiguity and proactively drives initiatives forward with minimal oversight.
- Deep operational understanding and ability to translate frontline challenges into product solutions.
- Proficient in tools such as Google Workspace Excel/Sheets project management software (Asana Jira) and data platforms (e.g. Looker Sigma).
- Experience in customercentric environments with a strong focus on continuous improvement.
- Industry experience in residential solar or energy efficiency is highly preferred.
Qualifications & Requirements
- Bachelors degree in Business Engineering or a related field; MBA or equivalent experience preferred.
- 35 years of experience in product management project management or operational strategy preferably in solar energy or technology sectors.
- Demonstrated success in developing and scaling new products or programs from concept to .
- Strong analytical skills with the ability to use data to drive decisions and measure outcomes.
- Exceptional communication skillswritten verbal and visualwith the ability to influence crossfunctional stakeholders and leadership.
- Proficient in project management tools (e.g. Jira Asana Smartsheet Monday) and data platforms (e.g. Excel Looker Sigma).
- Ability to thrive in a fastpaced ambiguous environment and drive clarity through collaboration and structure.
- Experience working with crossfunctional teams including engineering operations customer care and finance.
- A bias toward action with a focus on results experimentation and continuous improvement.
- Passion for clean energy customer experience and operational excellence.
Physical Demands
The physical requirements outlined are essential for performing the core duties of this role.
- Primary responsibilities involve regular speaking listening standing walking using hands to handle or feel objects and reaching with arms.
- Occasionally the role may require sitting climbing balancing stooping kneeling crouching or crawling. Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
- Vision requirements include the ability to focus at close and long distances distinguish colors maintain peripheral awareness perceive depth and make precise focus adjustments.
EEO Statement
PosiGen is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability protected veteran status or any other factor protected by applicable federal state or local laws. Individuals who require reasonable accommodations under the Americans with Disabilities Act in order to participate in the search process should notify the Office of Human Resources at .
While this position can be USremote we strongly prefer candidates located in one of our areas of operation: New Orleans LA; Houston TX; Salt Lake City UT; Philadelphia PA; and the surrounding Northeast region (NJ CT MA RI NH).
Base Salary
$70000 $90000 USD
Required Experience:
Manager
Employment Type
Full Time
