Client Reporting Lead Vice President
Client Reporting Lead Vice President
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Job Description
About this role
CXOperationsReporting Solutions
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial wellbeing. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
As of 31 December 2024 the firm managed approximately $11.6 trillion in assets on behalf of investors worldwide. With 89 offices in 38 countries BlackRock is a truly global firm that can combine the benefits of worldwide reach with local service and relationships. We manage assets for clients in North and South America Europe Asia Australia the Middle East and Africa.
About Client Experience
Our mission within the Client Experience (CX) organization is to make it easier for clients to do business with BlackRock making service so simple it becomes a source of alpha. We are organized across 4 key pillars:
Client Experience Delivery clientfacing teams orchestrating all aspects of service delivery and onboarding teams bringing new business onto our platform Client Experience Wealth differentiated capability for both Whole Portfolio and Wealth clients & products respectively Client Experience Operations core client operations teams driving reporting billing and onboarding due diligence across the globe Client Experience Transformation accelerating progress towards our CX mission via research and competitive insights analytics marketing business and change management
Team Overview
BlackRocks Client Experience Reporting Solutions team ensures that BlackRock meets our clients need for data through the provision of market leading reporting solutions and effective client service. As a part of the Reporting Solutions team you will formulate the successful delivery of critical investment reporting on complex products for our client base. In particular you will be responsible for requirements gathering and the formulation of implementation planning developing deep knowledge of our reporting technology and deploying those tools to achieve successful outcomes in a deadlinedriven environment. Our uniquely positioned team will place you at the center of a wide stakeholder network within BlackRock and you will build partnerships with our clientfacing teams project teams and data providers to achieve an enhanced client experience.
Role and Responsibilities
- Lead a team through client report onboarding and production cycles focussing on procedural improvements to drive timeliness and accuracy
- Design develop and maintain workstream delivery plans
- Own and embed governance processes and escalation management
- Participate in architectural designs and contribute to the technical direction of projects
- Help create solutions to complex problems and communicate with stakeholders across the business
- Lead business inputs to automation initiatives for client reporting using tactical Excel/VBA and Python tools
- Partner with client service stakeholders to design and deploy new reporting templates
Proficiencies & Experience
- Strong experience in financial services preferably asset management 610 years
- Excellent communication skills with a track record of building relationships with stakeholders
- Team leadership experience with a willingness to engage in and development of talent
- Excellent problemsolving skills
- Knowledge of key automation tools such as VBA or Python is desirable
- Excellent ability to troubleshoot issues and ability to apply this outside of immediate areas of responsibility
- Well organized with proven ability to prioritize in a fast paced and intensive environment
Our benefits
To help you stay energized engaged and inspired we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional wellbeing; family support programs; and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.
Our hybrid work model
BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.
About BlackRock
At BlackRock we are all connected by one mission: to help more and more people experience financial wellbeing. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.
For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn:www.linkedin/company/blackrock
BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age disability race religion sex sexual orientation and other protected characteristics at law.
Required Experience:
Chief
Employment Type
Full-Time
