Reservations Supervisor
Reservations Supervisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Reservations Supervisor turn dreams into reality by developing strong progressive relationships with guests. You are a bright personable and proactive thinker who helps complete group and guest bookings for our hotel. Armed with detailed knowledge of our hotel offerings and city highlights you effortlessly upsell and cross sell our offerings to guests and groups to make their stay a memorable one. Your loyalty driven mindset leads you to quickly identify and adapt your service to our VIPs and ALL guests in order to build our relationships with these valued guests.
Role Foundations:
- Manage and process group bookings and FITs are part of the day to day operations.
- Proactively upsell/crosssell hotel offerings to guests
- Communicate and update teams on guest and group requests
- Verify room allocations according to group/ FITs needs and requests
- Handle any complaints related to reservations
- Assist with Managing and closing group accounts
- Oversee training and provide guidance on reservations for new team members.
Qualifications :
- Good product brand and event knowledge
- Experience working under time pressure and objectives
- Experience in upselling/crossselling
- Prior experience working with Opera Cloud or a similar system
- Adaptable reliable and selfmotivated
- Loyalty driven mindset with the ability to quickly develop rapport and trust
Additional Information :
Why join Pullman Auckland
Our People Culture
We are who we serve
We hire for personality train for skill.
A personality that reflects our brand character and embodies the progressive inclusive optimistic
and multihyphen spirit of our muse.
- We seek opportunities
- We connect with meaning
- We make a positive impact
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Learn your Way Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits including discounted Food & Beverage Accommodation Worldwide
- Daily staff meals provided while on duty
- Accors Parental Leave Scheme
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
