Manager Front Office
Manager Front Office
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Overview:
The Manager Front Office is responsible for the front office operations and includes guest service agents retail business center bell and door staff and Concierge. The front office manager is also the manager on duty for the hotel operations.
Essential Functions:
- Upholds and complies with Companys Standards at all times.
- Establishes and maintains standards of a 5star service.
- Manages the hotel operations employees and employees/guest relationship.
- Responds to guest complains.
- Responds in a courteous professional and rapid manner in order to resolve all guest and staff difficulties.
- Conducts accurate Payroll and scheduling towards business needs.
- Manages and witnesses closing paperwork and money drops.
- Manages daytoday Front office operations.
- Coordinates Front Desk activities with Guest Relations and other departments for all VIPs.
- Performs daily guest room inspections.
- Maintains proper credit and cash bank procedures.
- Check cashiers in and out and verifies banks and deposits at the end of each shift.
- Enforces all cashhandling checkcashing and credit policies.
- Controls hotel inventories to achieve maximum sell out at maximum rate.
- Attends preconvention meetings and works closely with meeting planners to coordinate group activity.
- Manages effective recruitment hiring training recognition coaching and counselling and other personnel related matters are being handled appropriately throughout assigned departments.
- Facilitates and ensures that performance reviews of all employees within department are complete on a yearly basis.
- Manages payroll and all other activities
- Performs other tasks as assigned.
Essential Requirements:
- Perform a variety of duties often changing from one task to another of a different nature without loss of efficiency or composure.
- Able to complete all assigned task despite frequent stressful emergency critical or unusual interruptions.
- Strong supervisory and communication skills
- Strong Organizational skills and demonstrated problem solving skills
- Working knowledge of Microsoft Office
Knowledge/Work Experience:
- BA/BS in Business Administration Marketing Hotel and Restaurant Management or a related field Five 5 years Front Office or Hotel Management experience with three 3 years in a supervisory capacity in a highvolume luxury property
- Previous experience in a fivestar facility preferred
- Previous experience in a resort casino environment preferred
- Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission
Required Experience:
Manager
Employment Type
Full-Time
