Senior Claims Adjuster - International Casualty
Senior Claims Adjuster - International Casualty
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Job Description
Senior Claims Adjuster International Casualty (US & Canada)
London
Explore. Analyze. Cultivate. Collaborate. Innovate.
At AXA XL we solve todays complex risks to drive tomorrows innovation. We see our careers with AXA XL as a chance to unleash our potential globally. Cultivate expertise. Collaborate constantly. Analyse deeper. Dream bigger.
Our Claims team sets us apart. Our experienced Claims professionals use their expertise to handle the most complex claims seamlessly. How do you make a good thing better You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration customer service and colleague development. And you build a team of passionate and innovative claims experts who see success as a reason to roll up their sleeves and drive for improvement.
The business we write is truly global the risks are varied from mining in Australia to municipalities in Italy snow contractors in Canada to Healthcare providers for the correctional facilities in the US. Working with a select pool of local Adjusters and Experts across all our jurisdictions we can deliver the service that our customers have come to expect of us.
You will be based in our either London office however we are excited to have implemented our Smart Working initiative offeringa hybrid way of working. Most of the team spend approximately half of their time working from home. This flexibility allows a better balance between work and home life all of which is subject to business requirements.
DISCOVER your opportunity
What will your essential responsibilities include
Embrace and deliver on the strategic drivers that AXAXL has in place from 2024 including tailored client solutions offering value beyond the policy leveraging data to help clients make better decisions and streamlining processes to improve value.
Managing a portfolio of mid to high value claims across all jurisdictions Including Canada Australia Italy UK&I and US. Proactive case management and regular engagement with all stakeholders London Market Brokers Placing Brokers follow markets and coinsurance market.
Attending (virtual / in person) ADR settlement forums as part of the pro active case management philosophy and costs containment responsibility
Analysing policy covers across the LW Casualty book to ensure appropriate application and allocation and to ensure that Underwriters are informed of any necessary changes
Reporting to Senior Internal Management for all high value catastrophic and contentious claims / events.
Timely and accurate management of case and block file reserves to meet company standards and market expectations.
Developing and maintaining effective relationships with Underwriters Actuaries Senior Management internal and external stakeholders and the wider claims teams in London and Ipswich
Acting as a reference point to Claims Adjusters within the London and Ipswich teams for support development and progression.
Oversight of our Third Party Administrator and Cover Holder partners across all territories to include portfolio analysis audit engagement stewardship calls and over DA claims control.
Effective Litigation management and spend control. To include regular engagement with all TPAs for guidance and authority on all Litigated claims. Timely budgeting and reserving of Defence or coverage fees.
Monitoring and adjusting DA funds for high volume accounts
Working with Offshore / Shared Services to ensure delivery of the agreed service always looking for ways to enhance and supplement the support we receive.
Periodic status delivery to Underwriters and Actuaries of portfolio trends general performance and large or contentious claim developments.
Attending new business meetings and presentations to deliver the claims philosophy
Preparing for and presenting large claim activity to the Management / Leadership team.
Effective diary management
Managing static and inactive claims across the wider team as required.
Engaging with project groups when required to facilitate business improvement or product enhancement leading where necessary.
Always looking for ways to improve and enhance the service we provide lead by example
You will report to the Casualty Claims Manager London Wholesale
SHARE your talent
Were looking for someone who has these abilities and skills:
A truly client first mindset.
An ability to adapt communication skills
International casualty claims adjusting experience within the Lloyds of London and company markets including US.
Able to demonstrate proactivity and technical capability in the management of high value losses
Persuasive communicator able to adapt to different audiences and stakeholders.
Excellent organisaton skills
Happy to work on team activities or individually
Innovative mindset ability to find successful solutions
High level of numeracy and attention to detail
Committed to achieving excellence
Ability to prioritise tasks and responsibilities
Educated to A Level standard minimum or equivalent.
Comprehensive knowledge of ECF2 the Lloyds market International Casualty claims including TPA work Vendor Management and other GL lines
AXA XL the P&C and specialty risk division of AXA is known for solving complex risks. For midsized companies multinationals and even some inspirational individuals we dont just provide re/insurance we reinvent it.
How By combining a comprehensive and efficient capital platform datadriven insights leading technology and the best talent in an agile and inclusive workspace empowered to deliver top client service across all our lines of business property casualty professional financial lines and specialty.
With an innovative and flexible approach to risk solutions we partner with those who move the world forward.
Learn more at axaxl
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender sexual orientation age ethnicity and origins marital status religion disability or any other protected characteristic.
At AXA XL we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. Thats why we have made a strategic commitment to attract develop advance and retain the most diverse workforce possible and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. Its about helping one another and our business to move forward and succeed.
- Five Business Resource Groups focused on gender LGBTQ ethnicity and origins disability and inclusion with 20 Chapters around the globe
- Robust support for Flexible Working Arrangements
- Enhanced family friendly leave benefits
- Named to the Diversity Best Practices Index
- Signatory to the UK Women in Finance Charter
Learn more at axaxl/aboutus/inclusionanddiversity. AXA XL is an Equal Opportunity Employer.
Sustainability
At AXA XL Sustainability is integral to our business strategy. In an everchanging world AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 202326 Sustainability strategy called Roots of resilience focuses on protecting natural ecosystems addressing climate change and embedding sustainable practices across our operations.
Our Pillars:
- Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems the foundation of a sustainable planet and society are essential to our future. Were committed to protecting and restoring nature from mangrove forests to the bees in our backyard by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
- Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather increasing temperatures and rising sea levels cause both social inequalities and environmental disruption. Were building a net zero strategy developing insurance products and services and mobilizing to advance thought leadership and investment in societalled solutions.
- Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. Were training our colleagues engaging our external partners and evolving our sustainability governance and reporting.
- AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them known as AXA XLs Hearts in Action programs. These include our Matching Gifts program Volunteering Leave and our annual volunteering day the Global Day of Giving.
For more information please see axaxl/sustainability
AXA XL is an Equal Opportunity Employer and does not discriminate against any colleague or applicant for employment on the basis of race color national origin religion sex gender identity and/or expression sexual orientation age disability genetic information veteran status military status or any other category protected by local law.Required Experience:
Senior IC
Employment Type
Full-Time
