OtisLine Seasonal Customer Service Representative
OtisLine Seasonal Customer Service Representative
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Job Description
Date Posted:
Country:
United States of AmericaLocation:
OT325: NSP BLOOMFIELD CT 212 WEST NEWBERRY RD BLOOMFIELD CT 06002 USAMoving people. Shaping the future. At Otis we take pride in leading the industry we founded and theres never been a better time to join our team. We are the leader in elevators escalators and moving walkways. Were seeking an Otisline Seasonal Customer Service Representative who is ready to help us deliver on our commitments today plan our strategy for the future and leave their fingerprints on the organization for years to come.
OTISLINE Otis customer care call center has a seasonal (May September) full time opening for rotating shifts 1st shift the hours are 7:30/8:00am start to 4:30pm/5pm/5:30pm 2nd shift the hours are 3:3011:30pm and split shift the hours are 11:30am7:30pm. Some weekends and Holidays are required.
OTISLINE is a unique qualitydriven customerfocused environment. OTISLINE employees work directly for Otis and are experts in the elevator industry. We operate 24 hours a day 365 days a year to deliver outstanding service to our customers. Commitment and teamwork are important to our customers mechanics local offices and the OTISLINE team. Location is Bloomfield CT however a hybrid remote work arrangement is an option once fully trained and productive.
Essential Responsibilities:
- Receive document and process service requests from customers mechanics elevator phones and Otis local offices utilizing Salesforce Service Cloud.
- Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.
- Work on other tasks as necessary such as elevator phone programming and continuous improvement activities.
Qualifications
- High school diploma
- Must have a dedicated workspace and high speed internet
- Excellent customer services skills including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
- Candidate must demonstrate a strong familiarity with computers and basic application familiarity.
- Excellent communication skills including speaking listening and writing as well as attention to detail and the ability to follow standard processes and procedures is a requirement.
- Ability to attain and maintain department performance metrics (such as call handle time schedule adherence and quality monitoring).
- Candidate must be able to adhere to assigned work schedules including but not limited to assigned shift hours and days off.
- Candidate must also be able to work rotational scheduled weekends and holidays. Shift differential pay is offered for hours worked outside 1st shift/weekdays.
- Regular attendance including the ability to start assigned shift ontime is mandatory.
- Candidate must possess the ability to type at least 25 wpm with accuracy.
- Candidate must be able to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts weekends and holidays.
- Ability to adhere to Otis absolutes of safety ethics and quality.
- Bilingual a plus
Apply today to join us and buildwhatsnext!
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 69000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fastmoving highperformance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global peoplepowered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other federally protected class. To request an accommodation in completing an employment application due to a special need or a disability please contact us at .
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Required Experience:
Unclear Seniority
Employment Type
Full-Time
