Service Coordinator - Admin

We are searching foroneperson who will be the first pointofcontact for our clients and bolster the front line of our customer service.

The companys rapid growth under new ownership has opened up a uniquely entrepreneurial opportunity for the right person a role where you will serve in a crucial righthand role to the companys leadership. The company will provide you with the training and resources you need to be successful. They will build on your innate abilities to think on your feet and make decisions while navigating a fastpaced multifaceted work environment.

Does this sound like you

We seek such a person because no two days are the same in our office. While your working hours are set for Monday to Friday 9 am to 5 pm (with opportunities for overtime and weekend work) you will handle multiple responsibilities in an intense fastpaced environment that will rely on your levelheaded thinking communication prowess organizational skills and ability to remain professional (and courteous) with both customers and vendors on the phone and inperson. In short you come in contact with many types of people and your goal is to help the company and its owners fulfill requests with expediency and efficiency.

However you will not be alone in your role.

Beyond the support you receive during your daily interaction with the companys owners and teams you can also rely on our Designers (external sales team) and operations personnel (shop fabricators and field installers) all of whom will also look to you for support each day due to the critical and highly visible nature of your role. This is a great opportunity to grow your career and skills and get in on the ground floor with a rapidly growing firm led by successful serial entrepreneurs.

Your responsibilities will include:

• Managing heavy incoming daily call and email volume
• Working directly with clients and handling every phase of their projects/jobs
• Scheduling inhome appointments with the designer (external sales) team
• Working and communicating with shop employees and installers in the field
• Managing client communication to troubleshoot and solve issues beforethey become problems
• Maintaining customer database and timely input of data into internal CRM/ERP
• Managing and maintaining product showcases and showroom including restocking samples scheduling and managing show materials
• Processing client paperwork order placement and prioritizing processing payments through CRM and credit card systems

Specific requirements:

• Excellent organizational skills calm disposition professional demeanor and ability to multitask
• Great communication skillson the phone as well as through email and text messaging
• Proper written and oral grammar skills are essential
• Ability to type on a keyboard without hunting and pecking
• Computer software experience including familiarity with Word and Excel Google Docs and Sheets Gmail
• Ability to take direction to prioritize work assignments critical tasks and routine work
• Being flexible in work responsibilities in a dynamic work environment
• Experience withCRM (customer relationship management) databases is preferred Salesforce (but not required as we will train you)
• Attention to detail in all aspects of the role

Additional abilities sought desired but not required):

• Experience with Microsoft suite of applications formulas/scripts/macros and Microsoft Excel isa plus (but not required as we will train you)
• Experience with marketing programs such as Constant Contact and SurveyMonkey is a plus

Working Schedule:

• Monday to Friday 9 am to 5 pm mandatory in office
• Opportunities for overtime work will be available
• Occasional weekend work may be required