Patient Service Rep - PP1

Site: The Spaulding Rehabilitation Hospital Corporation

At Mass General Brigham we know it takes a surprising range of talented professionals to advance our missionfrom doctors nurses business people and tech experts to dedicated researchers and systems analysts. As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.

At Mass General Brigham we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore we invite and welcome applicants from traditionally underrepresented groups in healthcare people of color people with disabilities LGBTQ community and/or gender expansive first and secondgeneration immigrants veterans and people from different socioeconomic backgrounds to apply.

Job Summary

Summary
Oversee and perform all activities associated with the outpatient registration service and scheduling of outpatients including supporting all other front office staff. Coordinate the complete demographic and insurance intake computerized registration scheduling of patients and verifying the individuals insurance coverage with a customer service oriented approach. Orient patients to the center and coordinate additional patient services as needed. Demonstrate evidence of advanced operational knowledge teaching and professional involvement and outpatient center marketing and community involvement for Advanced Patient Service Representative role.

Does this position require Patient Care
Yes

Essential Functions
Support is provided to other center team members by answering phones assisting customers and fulfilling any cross trained responsibilities.

Support is provided to other staff to ensure effective orientation and continuous development to achieve performance standards.

Scheduling status is maintained daily and potential problems are addressed with corrective actions.

Patient preregistration registration insurance verification and scheduling are completed per center standards.

Patients are greeted assisted and appropriate staff notified of patient arrival.

Administrative duties such as answering the phone confirming appointments supporting insurance requirements processes photocopying typing faxing inventory of supplies sorting mail and handling other administrative duties are completed per center guidelines.

Medical record setup maintenance and discharge are completed per center guidelines in a timely manner.

Monthly patient satisfaction questionnaires are processed for current patients according to center standards.

Customer service delivery is carried out to achieve stated goals.

Insurance approvals and documentation are recorded in the medical record and computer system in accordance with center standards.

Therapy charges are entered and reconciled as assigned.

Additional department organization or network activities are completed per established objectives.

Spaulding Rehabilitation Organizational Values of Innovation Collaboration Accountability Respect and Excellence are upheld.

Additional Responsibilities for an Advanced Patient Service Representative.

Annual requirements of completing 6 initiatives as described in the administrative ladder application.

EducationHigh School Diploma or Equivalent required and Associates Degree Related Field of Study preferredCan this role accept experience in lieu of a degreeNoLicenses and CredentialsExperienceTwo years experience in a medical/physicians office setting and/or experience with insurance benefits. 23 years preferredKnowledge Skills and Abilities Required. Computer proficiency required. Microsoft office applications preferred with ability to learn new software. Preferred. Highly developed communications and interpersonal skills working with diverse population. Work independently be selfdirected and contribute as a member of a team. Anticipates challenges and develops and implements strategies for addressing them. High level of service delivery. Demonstrate initiative with ability to prioritize work meet deadlines and adapt to changing situations. Attention to detail.

Physical Requirements

Standing Occasionally 333

Walking Occasionally 333

Sitting Constantly 67100

Lifting Occasionally 333 20lbs 35lbs

Carrying Occasionally 333 20lbs 35lbs

Pushing Rarely (Less than 2

Pulling Rarely (Less than 2

Climbing Rarely (Less than 2

Balancing Occasionally 333

Stooping Occasionally 333

Kneeling Rarely (Less than 2

Crouching Rarely (Less than 2

Crawling Rarely (Less than 2

Reaching Occasionally 333

Gross Manipulation (Handling) Constantly 67100

Fine Manipulation (Fingering) Frequently 3466

Feeling Constantly 67100

Foot Use Rarely (Less than 2

Vision Far Constantly 67100

Vision Near Constantly 67100

Talking Constantly 67100

Hearing Constantly 67100

Onsite

4 Centennial Drive

40

Regular

Day (United States of America)

The Spaulding Rehabilitation Hospital Corporation is an Affirmative Action Employer. By embracing diverse skills perspectives and ideas we choose to lead. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment.

Mass General Brigham Competency Framework

At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.