Tech Ops Support Engineer
Tech Ops Support Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
WHO YOU WILL WORK WITH
This role will report to the Manager of North America Technical Services WCS. You will work closely with your Warehouse Management System (WMS) counterpart to investigate systems integration incidents between the Warehouse Management System (WMS) and the Warehouse Control System (WCS). You will also have direct interactions with Logistic Center employees and management responding to product routing issues and service requests. Crosscollaborative partnerships will be cultivated across multiple business units including operations maintenance IT and 3rdparty vendor partners.
WHO WE ARE LOOKING FOR
We are looking for a Warehouse Control Systems (WCS) Engineer to join our team and work onsite at one of our Midsouth Distribution Facilities. This person is relied upon to be able to troubleshoot perform vendor escalations and provide analytics for the systems that perform the Material Handling Equipment (MHE) functions within the distribution center. This includes working with the infrastructure and maintenance on the warehouse communications and MHE as necessary. Our best WCS analysts have a broad knowledge of all IT disciplines are highly competent in SQL and have a strong mechanical aptitude. They are problem solvers that are organized flexible and able to prioritize work independently.
WHAT YOU WILL WORK ON
You will troubleshoot and communicate effectively on varying degrees of production support incidents involving MHE Systems Automated Packing systems and Robots with the goal of minimizing downtime and impact to Nikes revenue. You will ensure standards processes and policies are adhered to within the department. You will provide input with regard to status change and problem management. You will communicate suggestions for improvement to standards policies and procedures.
WHAT YOU BRING
- Bachelors Degree in Computer Science Engineering Information Systems or ITrelated subject area or equivalent combination of relevant education training and experience
- Minimum of 1 year systems software support experience
- Competent and comfortable with SQL scripting
- Knowledge of warehouse systems
- Previous experience working with Warehouse Control System (WCS) applications in a distribution center environment preferred
- Strong technical skills
- Comfortable working around motorized equipment
- Schedule flexibility for supporting a 24x7 environment
We offer a number of accommodations to complete our interview process including screen readers sign language interpreters accessible and single location for inperson interviews closed captioning and other reasonable modifications as needed. If you discover as you navigate our application process that you need assistance or an accommodation due to a disability please complete the Candidate Accommodation Request Form.
Employment Type
Full-Time
