Director Central Operations 100 Remote
Director Central Operations 100 Remote
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Job Description
Who We Are:
Vori Health is an awardwinning nationwide virtualfirst musculoskeletal medical practice focused on evidencebased care that treats the whole person. Using a unique care model to help patients find the best path forward Vori Health connects patients to a trained care team that includes a nonoperative physical medicine physician a health coach navigator and a physical therapist who manage the initial patient assessment and then work to coordinate all aspects of care. We are on a mission to empower humanity to lead a healthier life.
Reporting to the SVP of Operations The Director of Central Operations is responsible for overseeing and optimizing both the Patient Connection Center (PCC) and Clinical Operations to drive efficiencies improve workflows and enhance overall performance. This role plays a key part in ensuring seamless crossfunctional collaboration while leveraging datadriven decisionmaking to meet key performance indicators (KPIs) and operational goals.
What Youll Do:
Essential Functions:
- Operational and Clinical Efficiency
- In partnership with CMO and clinical leadership drive clinical efficiencies by optimizing workflows ensuring alignment with best practices and identifying areas for process improvement.
- Implement and oversee workforce management strategies including staffing and capacity planning to meet access and visit volume goals.
- Collaborate with crossfunctional teams including Product Engineering Marketing Clinical IT and Finance to build robust operational models that align with performance thresholds.
- Identify and address operational bottlenecks to improve patient engagement and care delivery.
- DataDriven Decision Making
- Utilize data analytics to monitor identify and act on opportunities to optimize performance against operational KPIs and COG/margin targets.
- Leverage reporting tools and dashboards to track clinical and operational performance making informed recommendations for process improvements.
- Forecast staffing needs and proactively address evolving workforce requirements within the Operations team.
- Workflow Development and Process Improvement
- Lead the development and refinement of workflows SOPs and care delivery tools to support efficient clinical and operational processes.
- Support the onboarding operational training and continuous operational education of clinical staff ensuring they are equipped with the necessary knowledge and resources.
- Partner with Licensing and Credentialing (L&C) to ensure alignment with client needs and regulatory requirements.
- Work closely with Marketing to ensure that new materials align with clinical operations workflows.
- Workforce Management & Team Leadership
- Recruit interview hire and train new team members ensuring they meet performance and cultural expectations.
- Foster a culture of collaboration innovation integrity and accountability within the Operations team.
- Serve as an escalation point for urgent operational issues troubleshooting challenges and removing roadblocks.
- Facilitate recurring team meetings and collaborative forums to ensure alignment and progress on key initiatives.
- Compliance & Quality Assurance
- Assist in overseeing compliance efforts to ensure adherence to industry standards accreditation requirements (e.g. URAC or potentially NCQA) and internal quality metrics.
- In partnership with the Chief Medical Officer (or designee) ensure all quality and regulatory standards are met.
- Implement workflows that support compliance requirements while maintaining high operational performance.
- Supervisory Responsibilities
- Collaborate with the SVP Ops to set departmental priorities in line with the enterprise OKRs and communicate those to the broader Operations organization and crossfunctional counterparts
- Be an inthetrenches advocate translator and mentor to members of the Operations teamboth those directly reporting or notto ensure that they are equipped with the appropriate information resources and tools for success
- Serve as an escalation point for urgent issues/blocks that are occurring on key operational initiatives or day to day business
- Perform other projects and duties as assigned
Who You Are:
- Required:
- Bachelors degree in Business Administration Healthcare Management Operations or a related field (Masters preferred).
- Minimum of 810 years experience in operations management preferably healthcare clinical settings or patient engagement environments.
- Strong analytics and reporting skills with the ability to translate insights into actionable strategies.
- Proven experience in managing call centers clinical operations or workforce management teams.
- Demonstrated ability to lead crossfunctional teams and drive complex initiatives to successful completion.
- Excellent problem solving decisionmaking and communication skills.
- Experience in compliance regulatory requirements and quality assurance in a healthcare setting is a plus.
- Proficiency in workforce management tools operational software and reporting platforms.
- Motivates through accountability and positivity displaying empathy for team members and customers and a solutionsfocused approach
- Prior experience working in startup environments
Work authorization/security clearance requirements:
Authorized or able to provide required documents to work in United States or Canada.
Physical Requirements/Work Environment:
Remote work environment
While performing the duties of this job the employee may be regularly required to stand sit talk hear reach stoop kneel and use hands and fingers to operate a computer telephone and keyboard.
Specific vision abilities required by this job include close vision requirements due to computer work.
Company Benefits
At Vori Health we believe in fostering a supportive and rewarding work environment for our team members. We offer a comprehensive benefits package designed to support your overall wellbeing growth and worklife balance:
- Competitive Salary: We offer competitive pay based on experience skillset and the value you bring to the team.
- Equity Options: As part of our commitment to longterm success we offer equity options giving you the opportunity to share in the growth of the company.
- Health & Wellness: Our health benefits include medical dental and vision coverage to keep you and your family healthy. We also offer wellness programs and mental health resources to help you thrive both personally and professionally.
- Retirement Plans: We provide a 401(k) plan and Roth options to help you plan for the future and enjoy peace of mind.
- Paid Time Off (PTO): Enjoy generous paid time off including vacation days holidays and sick leave to recharge and maintain a healthy worklife balance.
- Fully Remote Work: Work from your home or private office location! We offer a flexible fully remote work environment that allows you to manage your workspace in a way that best suits your lifestyle.
- Professional Development: We encourage continuous learning and growth with access to training resources and Professional Development stipend for further education.
- Parental Leave: We offer paid parental leave to support team members through important life moments whether youre welcoming a child or expanding your family.
- Employee Assistance Program (EAP): Access confidential counseling and support for personal or workrelated challenges to maintain your wellbeing along with additional employee assistance programs.
Were committed to creating a workplace where you can grow succeed and achieve your best. Come join our team and enjoy the benefits of a company that values its team members we call Vorriors!
This role is ideal for a dynamic leader passionate about operational excellence clinical efficiency and fostering highperforming teams. If you thrive in a fastpaced environment and are committed to optimizing healthcare operations we encourage you to apply!
EEO Statement:
Vori Health is an Equal Opportunity Employer. We are committed to a work environment that supports inspires and respects all individuals without discrimination on the basis of race color religion sex sexual orientation gender identity marital status age disability national or ethnic origin military service status citizenship or other protected characteristics.
Required Experience:
Director
Employment Type
Full-Time
