Sales Associate III - Premium Outlets International 87545

Coach is a leading design house of modern luxury accessories and lifestyle collections with a longstanding reputation built on quality craftsmanship. Defined by a freespirited allAmerican attitude the brand approaches design with a modern vision reimagining luxury for today with an authenticity and innovation that is uniquely Coach. All over the world the Coach name is synonymous with effortless New York style.

Coach is part of the Tapestry portfolio a global house of brands powered by optimism innovation and inclusivity.

The Sales Associate role is an integral part of the stores overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coachs Service and Selling Models creating a positive first impression building ongoing customer relationships through a personalized experience and leaving a positive lasting impression.

SALES FLOOR:

Understands organizational objectives and makes decisions that align with Company priorities

Takes ownership and is committed to delivering results while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.

Creates short and longterm strategies to achieve personal metrics and performance goals

Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity

Represents Coach as a brand ambassador

Demonstrates Coachs Selling and Service expectations at all times

Understands changes in local market with potential impact on business performance and supports the of local sales strategies and tactics

Drives business through sales strategies clienteling sourcing new customers and maintaining ongoing productive relationships with customers

Creates positive impressions with customers by bringing best self to work through attire consistent with Coachs Guide to Style

Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.

Provides indepth product knowledge including features benefits current offerings and overall product value.

Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.

Discusses product features and builds the sale by leveraging crossselling skills and abilities.

Crosssells and encourages beneficial product addons that relate to the customers shopping needs

Sensitive to customers needs and tailors approach by reading cues

Attends to the unique and individual shopping needs of each customer.

Works with multiple customers simultaneously and breaks away as appropriate

Follows up with customers consistently and genuinely to influence/close the sale

Flexes personal selling techniques to contribute to overall store financial results

Builds lasting and loyal relationships with customers

Leverages Coachs tools and technology to support relationship building and clienteling efforts

Creates enthusiasm and positivity for a shared vision and mission

Promotes and endorses a team selling environment

Fosters an environment of teamwork trust and collaboration with internal and external customers

Remains solution oriented; is adaptable and flexible to changing business and store needs

Welcomes feedback and adapts behaviors as appropriate

Maintains a calm and professional demeanor at all times

OPERATIONS:

Ensures all daily tasks are completed without negatively impacting service or Coach standards

Completes daily operational tasks including maintaining store (sales floor and backroom) cash wrap and visual merchandising to Coach standards consistently and in a timely manner

Maintains a clean and tidy selling floor at all times

Adheres to all applicable retail policies and procedures including POS Operations and Asset Protection procedures

Replenishes inventory on sales floor as needed

Supports Store Inventory Process by processing shipment stocking shelves replenishing sales floor maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.

Supports cashwrap when needed to process purchases returns and exchanges.

Efficiently processes customer transactions: Purchase Return Exchange Found Order etc.

Effectively helps to prepare store by organizing functional areas performs routine cleaning maintains strong organizational standards and maintains visual merchandising expectations.

Our Competencies for All Employees

• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottomline oriented; steadfastly pushes self and others for results.
• Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers; gets firsthand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Creativity: Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and valueadded in brainstorming settings.
• Interpersonal Savvy: Relates well to all kinds of people up down and sideways inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even hightension situations comfortably.
• Learning on the Fly: Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything.
• Perseverance: Pursues everything with energy drive and a need to finish; seldom gives up before finishing especially in the face of resistance or setbacks.
• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isnt upset when things are up in the air; doesnt have to finish things before moving on; can comfortably handle risk and uncertainty.

Our Competencies for All People Managers

• Strategic Agility: Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can articulately paint credible pictures and visions of possibilities and likelihoods; can create competitive and breakthrough strategies and plans.
• Building Effective Teams: Blends people into teams when needed; creates strong moraleand spirit in their team; shares wins and successes; fosters open dialogue; lets people finish and be responsible for their work; defines success in terms of the whole team; creates a feeling of belonging in the team.
• Managerial Courage: Doesnt hold back anything that needs to be said; provides current direct complete and actionable positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.

Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment hiring promotion compensation transfer training discipline and termination) are based on the applicants or employees qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age sex sexual orientation gender identity genetic characteristics race color creed religion ethnicity national origin alienage citizenship disability marital status military status pregnancy or any other legallyrecognized protected basis prohibited by applicable law. Visit Coach at www.coach.