Customer Service Supervisor Hybrid 107019
Customer Service Supervisor Hybrid 107019
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Salary Not Disclosed
1 Vacancy
Job Description
You may know McCormick as a leader in herbs spices seasonings and condiments and were only getting started. At McCormick were always looking for new people to bring their unique flavor to our team.
McCormick employees all 14000 of us across the world are what makes this company a great place to work.
We are looking to hire an Customer Service Supervisorimmediately in a Hybrid 50/50 capacity at our Global Headquarters in Hunt Valley Maryland or from our offices in Canada
What We Bring To The Table:
The best people deserve the best rewards. In addition to the benefits youd expect from a global leader 401k health insurance paid time off etc. we also offer:
Competitive compensation
Career growth opportunities
Flexibility and Support for Diverse Life Stages and Choices
We prioritize our communities and the planet we share. We are proud to be awarded as a Diversity Inc. Top 50 company for Diversity and have multiple Sustainability awards (ranking #22 in the World and #1 in Food Products)
Wellbeing programs including Physical Mental and Financial wellness
Tuition assistance
Position Overview:
This position has responsibility for the effective management of the daytoday work of the domestic or export Customer Service Analyst team to ensure the delivery a highquality service level to all McCormick customers.Responsibilities include managing executing and administering the strategy and operations for the Customer Service Organization and for the business unit as well as driving efficient practices to optimize and streamline processes and monitor/measure activity to ensure customer service levels are meeting business unit objectives. This role links to business partners operational and overall order management to a specific portfolio of customers. Managing leading and developing the Customer Service Team. Ensure policies and procedures are being correctly followed and applied. Maintaining relations with customers both internal and external.
Key Responsibilities:
- Manage order management activities (domestic or export as applicable) to ensure the of business unit and/or specific service levels. Maintains metrics and executes reporting to ensure consistent performance attainment. Acting as effective backup for team members as and when required. Supporting the team with workload management. Maintain rapport with internal and external customers identify potentialproblems as they develop and solve through interaction with other departments.
- Recommend develop and implement programs and procedures governing the way customer service activities will be conducted. Provide ongoing process improvement and project support identify and communicate potential solutions to the anticipated risks and suggest potential responses actions and resources required that might mitigate these risks or otherwise prepare the organization for the impact. Ensure continuous improvement initiative by continually suggesting adjustments/changes in existing procedures and processes to optimize efficiencies effecting order processing to improve value added services to customers sales and the CS personnel
- Provide leadership support and training to develop domestic/export customer service personnel to maintain high level customer service. Leading performance reviews and development discussions with direct reports including setting goals and appraisals.
- Contributes toward setting annual goals and strategic planning to achieve departmental and functional goals that are aligned with business partner objectives.
- Act as key liasion between Customer Service team Customer Service Manager Sales/business unit and internal McCormick Operations (Supply Chain Transportation Quality Global Enablement)
Required Qualifications:
- Bachelors Degree in Business Supply Chain or related 3 years experience in lieu of.
- Minimum 3 years business experience required. Experience in Customer Service Supply Chain or Export preferred
- Knowledge of Manufacturing processes inventory management warehouse and distribution.
- Ability to work with internal and external customers to resolve issues and achieve positive outcomes. Effective communication skills that allow for collaboration with business partners
- Team Leadership experience
#LINP2
McCormick & Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.
As a general policy McCormick does not offer employment visa sponsorships upon hire or in the future.
Required Experience:
Manager
Employment Type
Full-Time
