Technical Service Support
Technical Service Support
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet a courageous committed and caring company where everyone has courage to shine.
Job Description Technical Service Support
Job Title: Normet AfricaTechnical Service Support
Department: Service
Reporting to: Engineering Manager
Key Relationships: Customers Employees Global teams interactions HSEQ.
A Technical Service Support person at Normet Africa will be responsible for providing technical support and expertise for our products to customers by capturing and distributing relevant data on equipment. Work closely with Quality department to rectify warranty processes for the region and ensuring a seamless approach to workshop processes.
RESPONSIBLITIES
- Provide general support for warranty to all customers including warranty processing claim handling & troubleshooting as well as KPI reporting.
- Implement HO warranty processing guidelines and support customers in processrelated queries.
- Responsible for assisting customers with technical issues or questions relating to Normet equipment.
- Duties include taking phone calls from customers or communicating with them through messaging platforms helping customers diagnose technical issues over the phone.
- Providing Quotes to customers in both Service and workshop environment
- Support technical bulletins to customers and keeping a record of these
- Manage the SmartCare system
- Gathers cleans and studies data sets both internal and from customers to help solve problems. Generating of recommended spares lists etc.
QUALIFICATIONS AND EXPERIENCE
- Matric / Grade 12
- National Diploma in Engineering or equivalent
- Preferably a minimum 3 years of post studies work experience handling technical queries on Normet Equipment.
SKILLS AND COMPETENCIES
- Normet equipment knowledge
- Excellent written and verbal communication skills
- Ability to work in a fastpaced and highpressure environment multitasking effectively.
- Accuracy and attention to detail is vital.
- Proven experience in a technical support role preferably in a customerfocused environment.
- Demonstrated knowledge of Data analysis.
- Proficiency in using help desk software and remote support tools.
- Knowledge of customer service principles and practices.
- Availability to work flexible schedules including evenings weekends and holidays as required.
- Excellent organizational skills and attention to detail.
Come and share your courage to shine with us!
Employment Type
Full-Time
