Analyst Investor Servicing Onboarding Princeton

About this role

Team Overview:

Elevate your career by joining the worlds largest asset manager! Thrive in an environment that promotes positive relationships and recognizes outstanding performance. At BlackRock we strive to empower our employees and actively engage your involvement in our success. This team sits within Global Accounting and Product Services (GAAPS) one of the essential functions within the Technology & Operations group at BlackRock responsible for supporting BlackRocks worldwide operations across all asset classes and geographies.

The Client Service team is a group of professionals within BlackRocks Technology & Operations organization. The Client Service team is responsible for managing all aspects of the client journey and delivering a bestinclass experience to our clients. This team works closely with Sales and Product Specialists to provide daytoday support to clients and deliver on the client strategy. As a member of the Client Service Team you will be an extension to the sales and relationship management team. Closely collaborating with internal BlackRock business partners like Portfolio Management Investments Portfolio Compliance AML Onboarding Legal & Compliance Sales Trade Operations Financial Reporting and Fund Accounting teams to deliver support and cocoverage to our clients.

Role Responsibilities

• Central point of contact to clients in activities related to the daily operational lifecycle of their portfolios.

• Continuously build and maintain through proactive engagement the clients trust and overall satisfaction in our service delivery anticipating their requirements and handling ongoing client queries.

• Respond to client inquires in a timely manner in accordance with internal procedures keeping clients updated and being a great partner to mitigate the impact of dissatisfaction.

• Management of client incidents related but not limited to payments dealings dividends and retrocessions.

• Building and maintaining a strong partnership with internal and external business partners to deliver the bestinclass service and experience to our clients.

• Developing a holistic understanding of BlackRocks Operating Platform capabilities.

• Have a continuous focus on process improvement in the service model to minimize risk drive efficiency and deliver a bestinclass client experience.

• Assist in driving a consistent servicing model with other client service/operational teams across the region and identifying opportunities to implement process enhancements that align with BlackRocks global operational model.

• Coordinate contractual negotiations.

• Facilitate the Know your Client & Anti Money Laundering due diligence process.

• Oversee external service providers such as custodians and record keepers responsible for services provided to clients and the interaction with BlackRock on exchange of daily and periodical information related to a portfolio.

• Create and follow up on Key Performance Indicators implemented with our service providers.

• Participate in projects related to existing or new services provided locally.

Experience

• Bachelors degree required in accounting business management finance economics or equivalent.

• Ideal candidate will have proven experience of 13 years in the financial services.

• Knowledgeable with investment management investment operations investment accounting/reporting are preferred.

• Experience in client service and client facing functions.

• Strong interpersonal skills and demonstrates the ability to adapt to evolving client needs.

• Experience working in a team setting and have consistent track record to collaborate across complex organizations.

• Ability to work in a fastpaced environment and meet deadlines.

• Robust data analysis and data visualization skills preferred.

• Candidates should have a keen eye for opportunities to build efficiency and a track record of executing these improvements.

Skills/Qualifications

• Excellent written and verbal communication skills required.

• Candidates must be able to consistently execute show strong organization skills and have a meticulous attention to detail.

• Ambitious work ethic professional disposition detail oriented and a passion for solving problems and working with clients.

• Selfmotivated proactive and determined to achieve goal.

• Ability to build relationships and faceoff with clients at all levels and functions; can work through difficult problems and in conflict situations.

• Proficiency in Microsoft Office Suite (Excel Power Point OneNote etc..

• Knowledge of SQL Python and VBA are a plus.

• (Internal candidates only): Familiar with the Aladdin platform specifically the Dashboard CIM Aladdin View ADAM GP and Aladdin CRM applications as well as Aladdin Tools for Excel (i.e. ATX).

Our benefits

To help you stay energized engaged and inspired we offer a wide range of benefits including a strong retirement plan tuition reimbursement comprehensive healthcare support for working parents and Flexible Time Off (FTO) so you can relax recharge and be there for the people you care about.

Our hybrid work model

BlackRocks hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person aligned with our commitment to performance and innovation. As a new joiner you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

About BlackRock

At BlackRock we are all connected by one mission: to help more and more people experience financial wellbeing. Our clients and the people they serve are saving for retirement paying for their childrens educations buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment the one we make in our employees. Its why were dedicated to creating an environment where our colleagues feel welcomed valued and supported with networks benefits and development opportunities to help them thrive.

For additional information on BlackRock please visit @blackrock Twitter: @blackrock LinkedIn:www.linkedin/company/blackrock

BlackRock is proud to be an equal opportunity workplace. We are committed to equal employment opportunity to all applicants and existing employees and we evaluate qualified applicants without regard to race creed color national origin sex (including pregnancy and gender identity/expression) sexual orientation age ancestry physical or mental disability marital status political affiliation religion citizenship status genetic information veteran status or any other basis protected under applicable federal state or local law.View theEEOCs Know Your Rights poster and its supplementand thepay transparency statement.

BlackRock is committed to full inclusion of all qualified individuals and to providing reasonable accommodations or job modifications for individuals with disabilities. If reasonable accommodation/adjustments are needed throughout the employment process please email . All requests are treated in line with our.