MS Engineering Operations - AssociateAnalyst - Java Full Stack Developer - Operate
MS Engineering Operations - AssociateAnalyst - Java Full Stack Developer - Operate
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Job Description
Line of Service
AdvisoryIndustry/Sector
Not ApplicableSpecialism
Managed ServicesManagement Level
AssociateJob Description & Summary
At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver highquality services to clients.Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.
Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Respond effectively to the diverse perspectives needs and feelings of others.
- Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
- Use critical thinking to break down complex concepts.
- Understand the broader objectives of your project or role and how your work fits into the overall strategy.
- Develop a deeper understanding of the business context and how it is changing.
- Use reflection to develop self awareness enhance strengths and address development areas.
- Interpret data to inform insights and recommendations.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.
Role Overview:
The DocuSign Support Analyst is responsible for troubleshooting maintaining and optimizing DocuSign eSignature and digital transaction management (DTM) solutions within an enterprise environment. The role involves incident resolution workflow optimization API integration troubleshooting security configuration and compliance management to ensure seamless digital document signing experiences for business users.
DocuSign Administration & Support
Provide Level 2/3 support for DocuSign platform issues including eSignature errors document processing failures and APIrelated incidents.
Manage user accounts roles permissions and access control in DocuSign Admin Console.
Configure and troubleshoot Templates PowerForms and Workflows for automated document routing.
Monitor system logs and audit trails to ensure document security and compliance.
Handle envelope tracking failed signature requests and signing flow optimizations.
API & Integration Support
Support integrations with enterprise applications such as Salesforce SAP Workday ServiceNow Microsoft 365 and custom CRM/ERP systems.
Debug and troubleshoot DocuSign REST API requests and authentication issues (OAuth JWT).
Work with developers to resolve API rate limits connectivity failures and payload errors.
Assist with webhook (DocuSign Connect) configurations for realtime event triggers.
Security & Compliance Management
Ensure SSO (Single SignOn) integration with Okta Azure AD Ping Identity etc..
Enforce rolebased access control (RBAC) and document retention policies.
Ensure compliance with GDPR HIPAA SOC 2 and ISO 27001 for document security.
Implement encryption and data masking policies for confidential contracts.
Workflow & Automation Enhancements
Work with business teams to improve eSignature adoption and efficiency.
CI/CD & Deployment Support
Manage CI/CD pipelines for DocuSign integrations using Jenkins GitHub Actions or Azure DevOps.
Deploy and maintain custom DocuSign API applications.
Implement InfrastructureasCode (Terraform Ansible) for cloudbased DocuSign configurations.
Monitoring & Performance Optimization
Use Splunk ELK Stack or Azure Monitor to track API performance and system health.
Identify and resolve latency issues in document signing and retrieval processes.
Optimize bulk signing and batch processing operations for enterpriselevel usage.
Collaboration & Documentation
Work in an Agile (Scrum/Kanban) environment with crossfunctional teams.
Document troubleshooting guides SOPs and best practices for DocuSign support.
Conduct training sessions for business users and junior analysts.
Required Technical Skills
DocuSign eSignature DocuSign CLM (Contract Lifecycle Management)
DocuSign REST API (OAuth JWT authentication)
Integration experience with CRM/ERP systems (Salesforce SAP Workday Microsoft 365 ServiceNow)
Scripting (Python JavaScript PowerShell) for automation
Cloud platforms (AWS Azure GCP) for document storage and processing
CI/CD tools (Jenkins GitHub Actions GitLab CI/CD)
Security & compliance frameworks (GDPR HIPAA SOC 2 ISO 27001
Soft Skills Required
Strong analytical and problemsolving skills for debugging and troubleshooting.
Communication & collaboration with IT business users and vendors.
Customerfocused mindset to ensure smooth document workflow experiences.
Ability to work in a 24/7 production support environment (oncall rotations may be required).
Preferred Certifications
DocuSign Administrator Certification
DocuSign API Certification
AWS or Azure Certifications (for cloudhosted deployments)
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred:Certifications (if blank certifications not specified)
Required Skills
Optional Skills
Accepting Feedback Accepting Feedback Active Listening Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Emotional Regulation Empathy Inclusion Intellectual Curiosity Managed Services Operational Excellence Operational Performance Management (OPM) 19 moreDesired Languages (If blank desired languages not specified)
Travel Requirements
Not SpecifiedAvailable for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
