Cobbler - Leather Repair
Cobbler - Leather Repair
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Job Description
Job Title: Cobbler (Luxury Retail)
Location: Singapore Paragon
Company Overview:
We are a nextgeneration luxury brand that has redefined modern fashion with a unique blend of craftsmanship creativity and innovation. With a strong global presence and a deeprooted passion for excellence we are committed to delivering iconic highquality products and unforgettable customer experiences. Our collections primarily focused on footwear also include readytowear bags and accessories that embody timeless style with a contemporary edge.
Main Objective / Job Summary:
As a Cobbler you will be at the heart of our mission to provide worldclass service and craftsmanship. You will be responsible for shoe repair and customization services that align with our sustainability strategy and customercentric approach. You will collaborate closely with both clients and store teams to deliver a personalized and highquality experience that breathes new life into each product.
Essential Duties and Responsibilities:
Sales & Client Experience
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Welcome clients with warmth and authenticity creating an inclusive and premium retail experience.
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Deliver expert shoe repair services including stitching cleaning disinfection stain/water repellent treatments and full restoration work.
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Offer bespoke customization and remake services enabling clients to personalize their footwear in a meaningful way.
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Support in pre and postsale activities such as inventory checks stock management and client followup to enhance customer loyalty.
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Ensure accurate client registration in our app/system to support tailored client engagement and profiling.
Brand & Product
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Communicate the brands identity and heritage passionately and authentically to clients.
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Infuse brand values into the cocreation process of customized pieces while maintaining the aesthetic and integrity of the collection.
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Maintain the cobbler station in excellent condition aligned with visual merchandising and operational standards.
Operations & Compliance
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Assist with daily store operations including opening and closing procedures stockroom management and adherence to compliance regulations.
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Follow GDPR and health & safety guidelines meticulously.
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Use digital tools and systems effectively to improve service delivery and operational efficiency.
Requirements:
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Proficient in English; other language skills are a plus.
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Previous experience in retail or customer service is an advantage.
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At least 1 year of handson experience in shoemaking and shoe repair.
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Excellent communication and interpersonal skills.
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Strong problemsolving abilities and decisionmaking skills.
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Collaborative proactive and adaptable in a fastpaced environment.
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Good time management and ability to multitask effectively.
Employment Type
Full Time
