IT Technology Services Senior Specialist- SAP Basis 408364
IT Technology Services Senior Specialist- SAP Basis 408364
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Job Description
We help the world run better
At SAP we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purposedriven and futurefocused work. We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choosefrom.
ABOUT THE TEAM
Customer Delivery Engagement (CDE) organization is the global team within SAP Enterprise Cloud Services organization overseeing all aspects of the Customer Engagement from the point of sale throughout the entire lifecycle and providing commercial project and technical operations expertise. They deliver fixedscope proactive and outcomebased services across the entire SAP software stack to SAPs RISE customers.
The CDE team combines all customerfacing roles inside ECS and presents SAP as One Voice through coordinated communication at all levels to our clients internal and external stakeholders. We are dedicated to customer centricity client intimacy and support of client lifecycle management.
THE ROLE
As Technical Service Manager (TSM) we are looking for an accomplished Senior SAP Technical Consultant in delivering highquality results consistently. As a key member of ECS you will be contributing to SAPs Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.
Technical Service Manager (TSM) acts as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS. TSM owns the customer landscape and advise on critical and complex landscape changes during life cycle management. TSM will work as a team with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers by providing quality services throughout their entire lifecycle.
This is a customerfacing role focused on Large & Strategic Customers where you will be part of the Enterprise Cloud Services delivery organization.
Following are the key tasks that this role will perform:
- Primary contact for the customer regarding technology discussions
- Own the technical discussions with the customer and act as the orchestrator of experts to obtain expertise from the SAP delivery organization as required.
- Ownership & detailed understanding of the customer landscape managed within ECS & understand interdependencies between systems (both within ECS and beyond).
- Support the CDM and the TechOps teams for of the service delivery plan and calendar.
- Analyze customer technical requirements and organize / coordinate experts from ECS Delivery team and drive those topics to resolution to the satisfaction of the customer.
- Present the intricacies of the private offering technical details and engagement model to internal and external stakeholders.
- Support the customer or SAP services teams to build customerspecific cloud roadmaps that cover topics around Infrastructure Architecture Technical Managed services security and integration.
- Guide customers on all technical aspects like Business Continuity Security & Compliance Networks etc.
- Assess customer security and network requirements to make sure the SAP security architecture framework can meet customer requirements.
- Conduct Technical & operational reviews (monthly) to measure the progress against defined Cloud architecture & roadmap; establish and drive resolution plans to resolve issues and problems to completion.
- Support the migration roadmap together with partners System Integrators and or SAP Professional Services.
- Comprehensive knowledge on S/4HANA architecture conversion migration path methodology and tools.
- Understanding of various SAP cloud solutions and integration scenarios of SAP systems with BTP Ariba Successfactors etc.
EDUCATION AND QUALIFICATION / SKILLS AND COMPETENCIES
- Bachelors degree or higher in one of the following areas: Computer Science Engineering Information Management.
- High proficiency in customer communications and presentations is required.
- High proficiency in the SAP product portfolio offerings and industry solutions.
- Good understanding of SAP solutions (releases platform interdependencies etc.
- Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.
- Good understanding of capabilities of at least one Hyperscale Clouds (AWS; MS Azure or GCP).
- Willingness to undertake customerrelated travel on short notice.
WORK EXPERIENCE
- 8 years of experience with SAP Basis administrative duties REQUIRED.
- 8 years of customerfacing SAP Technical Consulting experience.
- 8 years of solution design enterprise architecture and or SAP implementation.
- SAP NetWeaver OS/DB migration SAP HANA TOGAF certifications are plus.
- Experience and certifications with IaaS Providers (AWS MS Azure or GCP) are an advantage.
- SAP HANA and S/4 HANA skills would be very helpful but not mandatory.
- Cloud security including Cyber Security Encryption and key management knowledge is preferred.
#SAPECSCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in endtoend business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purposedriven and futurefocused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves.At SAPyou can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and wellbeing and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability:
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability.
Successful candidates might be required to undergo a background verification with an external vendor.
Requisition ID: 408364 Work Area: Information Technology Expected Travel: 0 10 Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LIHybrid.
Required Experience:
Senior IC
Employment Type
Full-Time
