Sr Customer Support Engineer - EndpointMTD Device Cybersecurity Dallas Based - Hybrid
Sr Customer Support Engineer - EndpointMTD Device Cybersecurity Dallas Based - Hybrid
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Zimperium is an industry leader in enterprise mobile security being the first and only company to provide a complete mobile threat defense system that offers realtime on device worldclass protection against both known and unknown next generation of advanced mobile cyberattacks and malware.
Our MTD and awardwinning machine learningbased engine protects against device network phishing and application attacks for IOS Android and Windows devices using a nonintrusive approach to always protect privacy of users..
As part of our fast growing pace we are currently looking for a Customer Support Engineers become the technical expert responsible for supporting the Customers using our solution. This resource should be a selfdriven individual who assumes accountability in ensuring high level of customer satisfaction. The individual should have strong technical skills and an analytical mind to research diagnose and resolve the issues raised by the Customers. Should be team player capable of collaborating with the product devops and engineering teams.
Responsibilities and requirements:
- Product & Domain Expertise Understands mobile applications SaaS based delivery models and troubleshoot /debug issues reported by the customer.
- Customer Satisfaction & Risk Management Maintain a high level of customer satisfaction and take ownership of customer issues reported and seeing problems through to resolution while providing Zimperiums management with adequate visibility on any potentials risks.
- Roll up your sleeves Learn everything about the product Validate Customer specific fixes and releases working with QA team develop technical documentation for specific customer needs.
- Customer Advocacy Gather Customers feedback and follow the standard escalation procedures for unresolved product issues and bugs creating JIRAs for engineering to work on.
- Collaborate with internal teams Work closely with customer success development and product teams in different time zones to address customer issues.
- Strong SQL skills python/ java scripting Unix skills.
- Prior experience with Mobile Apps mobile architecture and MDM Solutions like MSIntune AirWatch Mobile Iron Citrix.
- Familiarity to SIEM tools like ArchSight Splunk etc.
- Familiarity with Cloud Architecture : Amazon Web Services components Linux Containers / Docker OpenStack postgress kaftka.
- The following skills are a plus: Android Studio (adb junit) xCode.
Desired Skill Set:
Qualifications
- Bachelors in computer science or information technology or an equivalent engineering degree.
- 5 years (senior) or 13 years (junior) of experience working with Enterprise software solutions startup experience desirable.
- 5 years experience (senior) or 13 years (junior) in customer support roles preferably with security and mobile device management solution providers.
- Good understanding and proven experience in supporting cloudbased web applications.
- Handson skillsets with Python Java and SQL Scripting. At least 13 years of experience implementing and supporting Mobile application infrastructure.
- Selfmotivated extensive troubleshooting skills and knowledge of debugging required.
- Customer oriented and face to face postsales services experience with excellent communications skills.
- Experience in Mobile app delivery and deployment concepts on iOS and Android will be plus.
Zimperium Inc. is a global leader in mobile device and app security offering realtime ondevice protection against both known and unknown threats on Android iOS and Chromebook endpoints. The company was founded under the premise that the then current state of mobile security was insufficient to solve the growing mobile security problem. At the time most mobile security was a port from traditional endpoint security technologies.Zimperium recognized mobile devices had unique characteristics needing a completely new approach. The team set to work to reimagine how to protect mobile devices and developed the award winning patented z9 machine learningbased engine.
Zimperium is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected veteran status or any other characteristic protected by applicable federal state or local law.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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