IT Service Desk Analyst
IT Service Desk Analyst
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1 Vacancy
Job Description
IT Service Desk Analyst
Location:Melbourne CBD
Vacancy Type: Permanent fulltime
Job reference: 494697
Competitive salary Superannuation attractive salary packaging options
Are you ready to bring your exceptional IT expertise to a role where customer focus and innovation meet Join Yoorallas dynamic IT Operations and Support team and make an impact!
Working as part of our IT Operations and Support team the IT Service Desk Analyst is responsible for providing level 1 support services across desktop network infrastructure application telephony and cloud service portfolios.
Reporting to the IT Infrastructure & Operations Team Lead this critical role focuses on delivering customercentric support services. As the first point of contact for all IT support queries youll resolve service requests and incidents while ensuring details are accurately captured classified prioritised and escalated within Yoorallas IT Service Management Lifecycle. This role is based at our Melbourne CBD Head Office with occasional travel to other Yooralla locations.
What youll Do
- Provide responsive and courteous IT support via phone email and in person.
- Triage resolve and escalate level 1 service requests and incidents within SLA.
- Log and document all IT requests ensuring adherence to ITSM processes.
- Support network devices Microsoft 365 Windows Server and cloud platforms.
- Manage user provisioning assist in audits and contribute to IT training programs.
- Participate in deployments business continuity exercises and daily IT operations.
What Youll Need
- Qualifications: Bachelors degree in IT or relevant experience. ITIL certification is a plus.
- Experience: 2 years in technical support with expertise in DNS DHCP Active Directory and Microsoft Azure.
- Strong understanding of IT systems customer focus and a proactive mindset.
- Requirements: Current Police Check drivers license and international check (if applicable).
Sounds Like You
Click Apply Now below or contact Brenton Jamesonfor more information.
Why Choose Yooralla
With over 100 years of experience Yooralla is Victorias leading disability service provider fostering an inclusive culture that values diversity. We empower individuals and create meaningful opportunities encouraging applications from all backgrounds including people with disabilities LGBTQIA individuals and Aboriginal and Torres Strait Islander communities.
Find out more about our work cultureandwhat we do.
We encourage applications from people with lived experience of disability. Youll receive adjustments and support throughout the whole process from the application stage to starting in the workplace. If you require the position description in a different format or any accommodation or assistance during the application and interview stages please contact the person listed on the ad or alternatively email or phone.
Required Experience:
IC
Employment Type
Full-Time
