Senior Program Manager Trade-in
Senior Program Manager Trade-in
Posted on :
07-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 90000 - 115000
Vacancy
1 Vacancy
Posted on :
07-04-2025
Job Description
Hi were Back Market.
Were here to help make tech reliable affordable and better than new. Were a global marketplace for refurbished devices helping lower our collective environmental impact by providing trustworthy affordable tech with 92 less carbon emissions than new.
Yep you read that right. Turns out refurbished tech is way better for the planet than new. In fact With every device purchased on Back Market our positive impact on the planet grows. From our Customer Care representatives to our software engineer every individual at Back Market cuts the planet and consumers a break. Our mission is simple: to do more with what we already have.
Are you ready to join us
With Back Market customers have the opportunity to purchase refurbished technology devices and also sell their old ones. The latter option is made possible through our TradeIn program which aims to give a new life to used tech devices by reintegrating them into the circular ecosystem. Our goal is to establish a consumer habit of embracing refurbished technology making it effortless and profitable for customers to resell their old devices. As a Senior Program Manager (Tradein Program) within the Circularity team you will be in charge of the success of a restricted pool of preferred partners while being exposed to a large variety of business topics (sellers onboarding performance quality.... You will have daily interactions with members of the Circularity team and many other Back Makers (particularly in the SellerS team) and youll take part in and contribute to all team meetings and reviews.
**NOTE: This role is located in New York New York (Union Square Park West Manhattan) and requires a hybrid work schedule with a minimum of three days per week in the office. Candidates should either be local to NYC or open to relocating.**
YOUR MISSION:
- Manage the Tradein preferred sellers programs globally by selecting the most performing or promising sellers on the platform and grow their Tradein business with Back Market
- Collaborate closely with the Seller Success team (managing sellers on Back Market) to craft and implement the onboarding strategy. This should support our tradein program in recently launched markets and product categories while reinforcing the position of mature ones.
- Manage the TradeIn Launching Phase to ensure sellers successful onboarding and initial success. Work hand in hand with the Seller Success team to deliver earlystage support and guarantee that sellers have the necessary guidance and resources to thrive.
- Provide training and guidance for sellers about tradein processes targets and quality standards and work with the Seller Success team to implement and enforce them.
- Deliver data analysis to identify areas where seller performance can be improved and partner with the Seller Success team to implement actionable plans for addressing the identified issues.
- Enhance sellers tradein performance by equipping the Seller Success team with the tools and resources needed to effectively manage their portfolios and foster their adoption.
- Act as a bridge between sellers and the tradein team by actively gathering and assessing sellers feedback and identifying common challenges and pain points through data analysis and implement action plans to address them.
YOU ARE IN THE RIGHT PLACE IF YOU HAVE:
- Excellent written and oral communication in English (French is a plus)
- 35 years experience in account management or sales operations in a fastpaced environment.
- You have excellent communication/people skills
- You are comfortable with figures & reportings Excel is a must; Tableau SQL and Workato are a plus
- You have strong organizational skills a strong sense of ownership and accountability. You are a team player and you have a high capacity to federate and work with transversal teams in an international environment.
Recruitment Process:
- Phone Screen
- Business Screening
- Skills Fit Challenge
- Internal Stakeholder Interview
- BM Values Sabothire Interview
$90000 $115000 a year
This position has an estimated annual base salary range of $90000 to $115000 plus opportunities for equity. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to demonstrated skill set years and depth of relevant experience and some roledependent factors. We welcome direct conversations with each candidate about compensation in all of our initial calls.
WHY SHOULD YOU JOIN US
At Back Market were committed to hiring and supporting diverse teams of people from all backgrounds experiences and perspectives its one of the reasons were such a highscoring certified B Corp company 93.2.
No matter your role and seniority level youll enjoy impactdriven work with handson career development in an innovative driven and fastpaced environment with benefits to match like:
A mission driven work environment where your day to day makes an impact on the planet. Seriously.
An attractive salary that comes with equity options health insurance paid maternity and parental leave 401K commuter benefits mental health support and more
Hybrid work environment with 2 remote days a week and 1 remote work week per quarter plus 3 flex days.
Employee Resource Groups including mentorship programs comprehensive accessibility policies and cultural competency training.
At Back Market we strive to create a workplace that embodies the world were trying to change. Weve embedded our diversity equity and inclusion principles into our DNA from dedicated staff to employee resource groups to our company values.
We know that the perfect background for a role doesnt mean the perfect fit we encourage you to apply for a role even if you think you may not have all the qualifications.
If reasonable accommodations are needed for the interview process please do not hesitate to discuss this with the Talent Acquisition Team.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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