AdmittingED Registrar
AdmittingED Registrar
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Job Description
At Mass General Brigham we know it takes a surprising range of talented professionals to advance our missionfrom doctors nurses business people and tech experts to dedicated researchers and systems analysts. As a notforprofit organization Mass General Brigham is committed to supporting patient care research teaching and service to the community. We place great value on being a diverse equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore we invite and welcome applicants from traditionally underrepresented groups in healthcare people of color people with disabilities LGBTQ community and/or gender expansive first and secondgeneration immigrants veterans and people from different socioeconomic backgrounds to apply.
Job Summary
Under the direction and supervision of the Manager the Admitting/ED Registrar registers and admits patients in the hospital information system verifies insurance eligibility collects copayments makes outgoing and receives incoming phone calls interacts with internal and external customers and works with others in the department and Hospital to ensure an efficient and effective patient and financial flow.Qualifications
ESSENTIAL FUNCTIONS:
Delivers outstanding customer service to both internal and external customers. Ensures the integrity of the data in the hospitals information system Epic with respect to patient demographic insurance and admission information. Review bed requests and assign bed placements for inpatient units. Obtain authorizations from health insurance companies for admitted patients. Verifies patient insurance using various methods. Applies knowledge of payor requirements and guidelines to ensure effective reimbursement. Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the direction of the Manager. Participates in holiday coverage rotation. Conducts inpatient interviews. Secures patient valuables. Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization. Demonstrates ability to handle difficult situations by using effective problemsolving skills. Serves as a resource for patients and others with questions regarding registration insurance eligibility and patient admission. Collects insurance copays from patients. Collaborates with others to ensure a positive and effective patient experience. Demonstrates ability to work independently and as part of a team in a fastpaced environment with constant interruption. Flexible availability to accommodate work coverage requests. Able to accurately type at least 40 words per minute. Relates effectively to various types of customers in a professional and courteous manner. Utilizes supervisor or manager to resolve issues/concerns as needed. Attends and participates in departmental meetings. All other duties as assigned.
EDUCATION AND EXPERIENCE: Requires a professional serviceoriented individual with strong organizational skills and sound judgment. An independent thinker with the ability to work under limited supervision. Must possess a high school diploma or GED.
WORKING CONDITIONS: Mental and visual attention requiring combination of alertness and manual dexterity when typing/using a PC. Able to stand for periods of time and able to push 1015 pounds.
PHYSICAL REQUIREMENTS: High volume of telephone work and face to face interaction with patients clinical staff and colleagues. Maneuver in fast paced inpatient and clinical areas. Professional business attire is required. Because this position is patientfacing and the Hospital is always open the Admitting/ED Registrar must be prepared to work outside his/her scheduled hours when required by the Manager. This is an essential employee role. During a state of emergency or disaster that may impact the operations of the Hospital all employees in this role could be required to report for duty.
Additional Job Details (if applicable)
Physical Requirements
Standing Occasionally 333
Walking Occasionally 333
Sitting Constantly 67100
Talking Constantly 67100
Hearing Constantly 67100
Schedule: SundayThursday 2:30PM 11:00PM
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
