Automotive Sales Support Specialist
Automotive Sales Support Specialist
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Job Description
At Chapman Chrysler Jeep our goal is to make purchasing a car an exciting enjoyable and stressfree process for our customers. We do this by building a team of dedicated professionals who share our values and demonstrate their commitment to providing courteous knowledgeable support throughout the entire process.
We are looking for a Sales Support Specialist to join our team and contribute to positive customer experiences by providing streamlined customer support online over the phone and in person. In this role you will help put the final touches on the car buying experienceensuringsold vehicles are ready for delivery to the buyer and assist customers with setting up and navigating their new vehicles features and technology. If you have a passion for cars and technology and enjoy interacting with customers we want to hear from you! Apply today and accelerate your career with Chapman Chrysler Jeep!
What We Offer:
- Competitive compensation with an hourly base rate plus commission offering an earning potential of $3500 to $5000 per month!
- Professional Development: Access ongoing training and growth opportunities to advance your career.
- Supportive Team Environment: Join a collaborative team where your contributions are valued.
- Employee/Family Discounts: Enjoy discounts on vehicle purchases and services for you and your family.
- Volunteer Opportunities and more!
Benefits to Support Employee Wellbeing:
- Comprehensive Health Coverage: Essential medical dental and vision plans with low cost premiums and minimal outofpocket costs.
- Flexible Spending Accounts (FSAs): Save on healthcare and dependent care expenses with pretax dollars.
- Affordable Life and Disability Insurance: Costeffective plans providing financial security for you and your loved ones.
- Employee Assistance Program (EAP): Free confidential support for personal and professional challenges including counseling and financial advice.
- 401(k) Retirement Plan: Competitive matching contributions and tax advantages to help grow your retirement savings.
- Generous Paid Time Off (PTO): Time off to recharge and maintain worklife balance.
Core Responsibilities:
- Respond to customer inquiries online via text message and over the phone and assist customers with scheduling showroom appointments.
- Build rapport and maintain positive customer relationships by following up with potential customers.
- Log customer interactions and lead activity in the CRM tool.
- Prepare sold vehicles for delivery to the customer. Ensure the vehicle is detailed fueled and key fobs and any other accessories are ready for the customer.
- Educate customers on basic vehicle features assist with pairing phones and garage door openers and review navigation and key fobs.
- Demonstrate options for sound system and special features and benefits in the vehicle.
- Address customer questions or concerns about their vehicle ensuring they leave the dealership satisfied with their car buying experience.
Desired Qualifications and Experience:
- Experience working in a customerfacing role is preferred.
- Excellent interpersonal and customer service skills are essential.
- Proficient computer skills and aptitude for learning new technology and software.
- Dedicated dependable and adaptable.
- Displays professionalism and a positive attitude.
- Must have a valid drivers license and clean driving record.
- Must pass a preemployment background check and drug screening.
Hours and Work Environment:
We are open Monday Saturday 8am 9pm and looking for flexible candidates who are able to work various shifts including evenings and Saturdays. This is an onsite role working inside in the showroom and outdoors when delivering vehicles.
To Apply: If you think you would be a great fit please apply with your resume and we will review applications and reach out by phone text or email with next steps.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
