State Software Fiscal Specialist
State Software Fiscal Specialist
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Job Description
ROLE & RESPONSIBILITIES:
The State Software Fiscal Support Specialist supports the use of all Fiscal Services software used by META Solutions consortium members. This position is responsible for providing professional client support; troubleshooting user issues; overseeing and performing state reporting of district information and providing training and resources to META Solutions clients.
This position is 4 days per week remote and 1 day per week in any of METAs office locations. However the ideal candidate must be within driving distance to the Marion office for in person meetings/trainings as needed.
The start date for this position is highly flexible and can be immediate at the end of the school year or any time in between.
PRIMARY RESPONSIBILITIES INCLUDE:
- Maintain an in depth understanding of the state software system
- Provide professional and reliable customer support for all clients
- Utilize software to track and accurately respond to client inquiries
- Provide user support; troubleshoot district issues; provide accurate solutions and answers to district inquiries by phone email or facetoface consultation
- Attend trainings; disseminate software information to district users and clients of META
- Create training materials step sheets and documentation to assist users with frequently asked questions
- Prepare and host training seminars classes and other opportunities for district users to receive professional development as assigned
- Perform any and all other related duties as assigned
QUALIFICATIONS & EDUCATION REQUIREMENTS:
- 1 5 years of experience in nonprofit or school district financial offices
- Associates degree in finance accounting business administration or a related field preferred
- Evidence of a highlevel of computer application related skills including use of Microsoft Office; skill in using project management applications a plus
- Skill knowledge and application of highlevel computer skills including databases and spreadsheets as well as some technical understanding of software
- Strong customer service and communication skills
- Ability to handle software user inquiries effectively
Required Experience:
Unclear Seniority
Employment Type
Full-Time
