First Aid Responder

Location:Thorpe Park

Hours:Full time part time weekends & holidays

Contract Type:Seasonal until November 2025

In this role you will take on daily responsibilities for leading First Aid Hosts. You will form part of the First Responder Team within the First Aid Department.

You will ensure that staff maintain excellent standards of health & safety which is the number one priority at Thorpe Park: whilst taking both a customer and employee focused approach to work. When required youll be ready to assist in emergency first aid situations and take a lead as the department duty manager.

Responsibilities:

• Treating and Assessing patients within your scope of practice alongside Thorpe Park policies and procedures.

• Accurately completing all documentation relating to patients equipment and near misses in accordance with policies and procedures.

• Ensure patient confidentiality is always maintained.

• Actively participate in personal and environmental cleaning routines to ensure infection prevention and control standards are adhered to.

• Achieve and maintain competence in all relevant skills and knowledge and actively strive to upkeep and grow your skillset.

• Undertaking and completing all required inhouse training and maintaining competency.

• Perform any other duties that may be reasonably requested of you in line with your skills training and qualifications.

• Conducting company medicals for ride operators in line with Occupational Health

• Responsibility for undertaking the role of the Department Daily Duty Manager.

• Initial and Ongoing training of First Aid Hosts.

• Working alongside the Security Lifeguard and Front of House Shift Leaders supporting the wider team operation.

Essential Criteria:

• Emergency Care First Responder Qualification (Or equivalent recognised).

• Experience of delivering First Aid in Adults and Children.

• Experience of working effectively as part of a team.

Desirable Criteria:

• Advanced First Aid / FREC 3 or above qualification.

• Training Qualification.

• Experience of working within the theme park events or prehospital environment.

• Experience of supervising staff.

• Experience in minor injuries and illnesses.

• Experience in incident management.

• Experience in the delivery of training.

Personal Qualities

• Excellent interpersonal skills with ability to communicate effectively at all levels.

• Ability to complete paperwork to exacting standards.

• Ability to prioritise work schedule to make best use of time and resources.

• Ability to deliver highquality patient experience and always ensure customer satisfaction.

• Physically able to undertake the demands of a First Responder.

• Ability to work on your own initiative as part of a team and under the direction from Line Manager.

• Able to remain calm and function under pressure in challenging situations.

• Ability to deal with sensitive unpredictable and emotionally challenging and diverse clinical situations.

• Excellent communication skills: liaison negotiation advocacy.

• Merlin Magic Pass: 20 free tickets for you your family and friends to enjoy all of our Merlin Attractions across the world!

• 25 discount in our retail shops and restaurants

• 40 discount online off LEGO and much more!

• Free bus from Staines station for all employees

• Fortnightly pay

• Free staff parking

• Ongoing training & development to have a longerterm career in Merlin

• Access to Perks at Work which 30000 national & local employee discounts

If you have any questions or if you require any reasonable adjustments because of a disability or medical condition please contact us by email at and one of the team will get back to you as soon as possible.