Behavioral Health Scheduler
Behavioral Health Scheduler
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Founded in 1866 The Floating Hospital (TFH) is one of the last remaining charity hospitals in New York City. Our commitment is the same as it was more than 150 years ago: unrestricted healthcare to all who walk through our doors regardless of immigration and insurance status or the ability to pay. The Floating Hospital welcomes individuals of all ages from infants school age children 5 youth and adults. TFH is a Federally Qualified Health Center and the largest provider to homeless families living in family shelters and domestic violence safe houses throughout all five boroughs.
Essential duties include:
Professionally greets individuals answers phones and answers patients questions.
Liaises between the behavioral health providers and patients to coordinate schedules and create appointments.
Assists with patient check in verifying patient information obtaining all clinic required signatures and paperwork (e.g. Consents
for treatment HIPAA acknowledgment).
Ensures previsit questionnaires are completed and assists patients with these as needed.
Collects copayments and or deductibles at the timeofservice.
Assists patients in understanding their insurance benefits and patient responsibilities explaining any benefit memos
preauthorization requirements etc. to ensure expeditious billing.
Confirms nextday appointments verifies insurance benefits and obtains prior authorization as necessary for Behavioral Health
Manages cancellations finding best alternatives for all involved.
Recalls patients who missed prior days appointments to attempt to reschedule their visits.
Collaborates with all departments to communicate effectively regarding patient flow anticipating backlogs and proactively
problemsolving.
Conducts Pharmacy calls order prescriptions/refills for patients upon request from psychiatric prescribers.
Participates in weekly staff meetings.
Other duties as assigned.
We are in search of a scheduler who possesses a wealth of knowledge pertaining to NYS Medicaid Managed Medicare and Commercial Plans.
It is essential that they are able to engage with BH patients using a friendly and personable approach.
The preferred candidate should also possess a strong attention to detail and be fluent in Spanish or another language.
The ideal candidate must hold an associate degree bachelors degree or have equivalent training and experience.
In addition they must possess a minimum of two years of front desk/registration experience as well as a comprehensive understanding of current health insurance plans.
They must also possess exceptional customer service skills attention to detail reliability resourcefulness and a strong work ethic.
Familiarity with Microsoft Office and electronic medical record software (Athena Health) would be highly advantageous.
EMR Access includes the following actions/areas:
Demographic Registration Appointment/Scheduling Scanning Progress Note Reporting Telephone Encounters
All candidates must be COVID vaccinated and have received the COVID booster and Flu Vaccine to be considered for employment.
We offer a competitive wage and benefits. EOE.
Employment Type
Full-Time
